Experience design strategist, coiner of the word "blog".
Areas of Expertise:
- management
- product strategy
- product design
- user experience
- ethnography
- agile processes
- consulting
- training
Biography
Books
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(Blog
http://peterme.com
Do People Ever Tire of Being Wrong?
July 03 2009
Last April, there was a flurry of “news” coverage on concerns about Up, and whether it not commercial enough. Well, it has currently grossed more money than any other film this year (though Transformers 2 will blow past it soon. Still…) Is anyone going back to the “analysts” and upbraiding them… read moreJuly 03 2009
Watching a documentary on the gangster film, it got me to think about cities in film. What films depict the idea of the city really well; communicate the warp, weft, and flow of a metropolis. The types of movies that all my friends who are engaged in thinking about urbanism… read more“Service Design” / “Customer Experience Design”
June 29 2009
In a recent post to Creativity Online, Jen Bove (who is a friend of mine) posits: “Service design, while often talked about in academia, is getting more and more attention from design companies and service providers, as the impact of experience design has been proven to increase customer satisfaction and… read moreJune 26 2009
I was hesitant to comment about Objectified, until I realized the people reading this blog are potentially interested in this documentary film about industrial design, directed by Gary Hustwit, who made the Helvetica. Sadly, the film is simply not worth seeing. I say “sadly,” because I think there’s demand for a… read moreBehold the awesomeness that is UX Week 2009
June 24 2009
(and register before July 1 and get serious early-bird discounts!) Check out the schedule for UX Week 2009, and tell me that it’s not the best UX conference program around. From Tony-Award winning performer Sarah Jones, to austistic animal facilities design and author Temple Grandin, to director of UX on the… read moreMore writing up at HarvardBusiness.org
June 24 2009
The primary reason I’m quiet here and on the Adaptive Path blog is that I’m focusing most of my writing energies for my column at HarvardBusiness.org. Two things I’ve learned recently: People like simple diagrams. Saying anything positive about Microsoft is a sure-fire way to garner MS-hater comments and raise your… read moreMovie review: Anvil! The Story of Anvil
June 24 2009
Maybe it was because I was travel-tired when I saw it on the Virgin Atlantic flight to London, but the documentary Anvil! The Story of Anvil actually made me well up with tears. Most commentary on the film refers to it as “the real Spinal Tap,” and while there are… read moreJune 03 2009
Among the staples of my presentation about customer experience is Target’s ClearRx pharmacy system. It’s a great story of design making a difference. What’s more fascinating to me, though, is how such good design made it out into the world. Through reviewing explanations and interviews online, I pieced together some… read moreJune 02 2009
Scott Rosenberg’s short video, The First Blogger, is an excellent example of how to engage and audience and build buzz for a book (in this case, his forthcoming Say Everything. It uses a topic that many potential readers would be interested in, and draws those folks into a little mystery. read moreBook Commentary: How We Decide, Jonah Lehrer
May 27 2009
How We Decide is the latest book of pop cognitive science to attract significant attention. In it, Jonah Lehrer positions his discussion as something of a battle, or, at least, a give-and-take, between the brain’s deep-seated emotional urges and its rational considerations. One is not better than the other —… read moreDon’t Challenge My Assumptions!
May 23 2009
In a post on Maya Design’s blog, David Bishop asks, “Why is it so hard to talk to users?” and presents all the different excuses he’s heard for not engaging with customers in the design process. In reading his post, I realized the answer to his question is simple, and wrote… read moreAdaptive Path’s Mobile Literacy Project - Take Part!
May 19 2009
Adaptive Path’s latest R&D project has been released: Mobile Literacy, which addresses the design of mobile technology in emerging markets (in our case, rural India). There’s tons to chew on. I would start with the concepts, the MobilGlyph and Steampunk. If those intrigue you, then I’d move to the deep… read moreApril 27 2009
On Friday, they posted my latest at HarvardBusiness.org, “How to Fit Into Your Customers’ Multi-Channel Lives”. I’m trying to get the word out since posting Friday afternoon means it’s largely been ignored. read moreApril 05 2009
In a week I will be flying to Sofia, Bulgaria to speak at a day-long Usability Seminar. I will be spending two extra days (April 15-16) to visit, sightsee, eat, and other activities of travel. Thing is, I have no clue what to do. I welcome suggestions, and if by… read moreMarch 25 2009
My latest for Harvard Business Online is up, and it’s a departure from the kinds of things I’ve written… and it’s actually not quite like anything I can recall having written before. read moreMultimedia
Webcast: Adaptive Path's Subject to Change: Creating Great Products and Services for an Uncertain World
May 15, 2008
The way most organizations think and work on products and services isn't suited to the unpredictable world we live in. Instead, companies need new ways of thinking and working to adapt into innovative, agile, and commercially successful organizations...
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