New York, New York
Time Management and System Administration author/trainer
Areas of Expertise:
- time management
- IT policy
- speaking
- training
- writing
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Recent Posts | All O'Reilly Posts
Thomas A. blogs at:
http://oreilly.com/blogs/
Unmotivated to document a process? Pick the things you hate!
March 15 2010
(I originally wrote this for system administrators, but it applies to other fields too.) The hardest part of writing documentation is getting started. It is hard to decide what to document, it is hard to tell when you've documented something... read moreEnd every helpdesk request on a good note
March 12 2010
One thing we've learned from the (relatively) new field of behavioral economics is that people tend to remember the pain towards the end of something, not the total pain. Thus if a painful surgery ends with a long period of... read moreJune 16 2009
I've been looking for simple things I can do make my life more convenient. By "simple" I mean they have to take less than 10 minutes to accomplish. I'll gladly trade 10 minutes to solve 1 minute of frustration (or... read moreRecent Posts | All O'Reilly Posts
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