Earlier I wrote about the GMail problems. But the latest issue is more than just problem, its a GMail disaster. As per TechCrunch, number of users started complaining that all of their GMail emails and contacts were auto deleted. They found lot of such complaints on Google groups including this:
Found my account clean..nothing in Inbox, contacts ,sent mail..How can all these information residing in different folders disappear? ..How to write to gmail help team to restore the account..is it possible?..Where to report this abuse?.Any help ..Welcome..Thanks in advance ps101
Even Google confirmed this via email to TechCrunch.
Hi there TechCrunch folks,
We saw your post today about Gmail and wanted to let you know what was going on.
Regretfully, a small number of our users — around 60 — lost some or all of their email received prior to December 18th. Once we found out about this issue, we worked day and night to confirm that only a few accounts were affected and to do whatever we could to restore as much of the users’ accounts as we could. We’ve also reached out to the people who were affected to apologize and to work with them to restore the email from any personal backup they might have.
We know how important Gmail is to our users - we use it ourselves for our corporate email. We have extensive safeguards in place to protect email stored with Gmail and we are confident that this is a small and isolated incident.
Google’s official policy is that once emails are deleted, they are gone forever
I understand that once the email is deleted, its gone forever. But in case of disasters like this, can’t they restore the emails from last backup(except the mails since last backup)? Why they are asking the affected users to restore from the personal backup?(Unless they lost the backup too!. Its even worse!!) I knew lot of people who are using GMail as backup storage rather than as a email, even not how come we have a personal back up of the personal emails(of the size 2GB and counting)? After reading the email from Google representative, I suspect whether Google has any backup plans for GMail or not? -:)
What do you say? Don’t say that “Dude, its still in beta!”. I am (re)tired of “GMail Beta”.
Note: Are you using GMail? If yes, please have personal backup of your emails on a daily basis. Who knows one day you may receive a email from Google asking you to restore the emails from your personal backup. -:)