It’s the enternal question: Who’s less trustworthy — computer repair shops or used car dealers? If my experience in the last week with a local repair shop is any indication, computer repair shops lose, hands down.
Here’s the story. My daughter had a problem with her laptop. It would refuse to start, or would start and then crash after an hour or two…and then sometimes would work for five or more hours at a time before crashing. Then, after a while, it began flashing a message that the hard disk was about to crash.
My 16-year-old son said that he’d repair it for me. But I, Big Daddy, said no, I’d instead bring it to a repair shop. Big mistake.
I brought it to a place here in Cambridge. I won’t give the name, but for anyone who lives in the city, it’s the place out near Fresh Pond Parkway, near the natural foods store. I explained the problem to someone behind the desk. He said it sounded as if it were a problem with the hard disk.
Considering that’s the error message that would flash, I told him that’s a good guess. But I wanted the whole laptop checked out, just in case it was something else.
Did I want the data backed up from the hard disk? he asked.
Sure, I told him…until he told me the price — $300! That is not a misprint. He wanted to charge $300 to backup up 20 GB of data from a functioning hard disk. Right then, I should have left the shop, but I didn’t. Of course, though, I told him not to back up the data; I’d do it myself.
“Was the PC running slowly?” he asked.
Well, does the sun rise in the East? Don’t all PCs run slowly — isn’t that the nature of the beast?
Ah, he said. For $225 (or it might have been $250, I can’t recall), he’d give the PC some kind of virtual “bath” which would clean out any spyware or other unnecessary software. Obviously, I declined, considering that anyone could do the same thing using free or low-cost anti-spyware.
So if I had listened to him, he would have charged me from $525 to $550 to perform all of about a half hour of work.
For whatever odd reason, I didn’t run out of the store. Instead, I had them look at the PC, which they said would cost $65. That cost would be deducted from any work they did for me.
A few days later they called back. The laptop needed a new hard disk. (What a surprise!). They could buy one for $200, and would then charge from about $300 to $400 in addition to that to install it and Windows. So that means they would charge between $500 and $600 for replacing a hard disk!
Obviously, I told them no. My son backed up the data, got a hard disk for about $80, popped out the old disk, popped in the new one, installed Windows, drivers, and everything else my daughter needed, and put the data onto the new disk.
If I had taken the advice of the repair shop, the tab would have been up to between $1100 to $1200 to back up data, check for spyware, and install a hard disk. For $200 to $300 less than that, I just bought a whole new Core Duo laptop with 1 GB of RAM, separate graphics processor with 256 MB of RAM, and 15-inch screen.
So based on that, you tell me — who would you trust more, a used car dealer or a PC repair shop?


I'd trust a Used Car Salesman more than a PC repair shop. For starters, it's easy to check the book value of a used vehicle. If a used car salesman is trying to get $25k for a '99 Toyota Camry, it's easy for the consumer to get educated. Sure, the sales guy might try to make something up, and you'll end up taking a hit when you end up buying the protective undercarriage coating, but user car salesmen have to deal with a buying public that is familiar with automobiles in general. Plus, we're already skeptical and they know that.
On the other hand, people are rarely skeptical of PC repair technicians, for most consumers they occupy a high seat of authority, and the prices they set are arbitrary. There is no, second pricing authority to check with, and the terminology is changing so often that it is difficult even for an informed consumer to know the difference between different options.
A computer is the perfect consumer vehicle - *everything* is an upgrade.
So, how long, exactly, did it take your son to do all that work? So far, I'm only seeing an out-of-pocket cost of $80. I'd be curious to know how much it would have been if you took your son's time and multiplied it by the usual shop rate (say, $65/hr).
Do we have to make a choice? ;)
mind i know it seems like that guy is excessive. backing up the drive maybe 20-45 minutes. fix the rest maybe an hour. i would say 150-250 dollars not so bad.. its getting to the point where it is cheaper to buy new machine.
This is exactly why I have recently started my own business to provide HONEST, QUALITY computer support, repair etc. I have worked in IT for nearly 20 years and the same can be said for "professional" consulting services. There may be a ballpark as far as hourly rates but the exact skills and depth of knowledge for any given "expert" are very difficult to gauge before it has already cost you several thousand dollars. I have even been in training classes by/for a "large enterprise database" that were more than 50% employees of that same company. They would of course be out selling their consulting service the following week for $100 to $150 per hour.
I like to think of computer services much like car repair. Most people have no way of knowing if they are being honest nor fairly priced. But once you have a mechanic you trust, you don't want to go anywhere else.
At least that is what I'm betting on.
Which do you think that there are more of, dishonest PC Repair Shops, Car Repair Shops, or Hack Journalists with knee-jerk article writing ability?
I'm sorry to hear that you have seemed to find a repair house that was less than what you desired, but you can pretty much do that across the board with any shop or profession. Painting us all with a broad brush makes you seem petty and ignorant.
Im sitting here and thinking that should be all of $200 including the new drive, installing the drive, imaginging the old drive to the new one. Throw in a spyware check for free just because the 'top is already sitting on the bench.
The bench fee of $65 sounds normal though.
The old American Rule " Buyer Beware"
Here is the other side of the story. Couple of years back, I blowed fuse in my (at that time) new Honda Accord. I took it the Nation's #2 Honda dealer (Earned president award for straight 10 years). The cost of the fuse is $0.59 and my total invoice is (take a breath) $25.00.
I know exactly where is the problem (as only audio did not work). I am pretty sure where the fuse lives and even which fuse (marked on the casing). Why did they charge? they did a complete system check for 30 minutes.
It is not about how much they charge, it is their time to be counted. In most of the time, 'do it yourself' works great and cheap, and if you are not sure what you are doing - then I recommend leave it to the professional, whether it is fixing the water tap or rebuilding your house.
Back in the late 90s, I ran a little computer repair business on the side. I'd go to people's houses and clean off viruses, upgrade hard drives, etc. I always charged $35.00 per hour, and the work rarely if ever went over an hour.
When Y2K became the buzz word in late '99, I would literally get phone calls at all hours from customers who were terrified their PC would implode on 1/1/00.
Now, I could have made a small fortune off these guys, but I didn't. I'd tell them to backup everything they couldn't live without, reset their system date to 1/1/00, and make sure all their apps still worked.
Nothing ever imploded, and I kept my good Karma :)
I think $150.00 per hour is a fair price for computer repair work.
I'm also thinking about raising my rates...considering high gas prices and cheap whiny customers it's only fair.....just kidding.
I have o problem whith my car and a dindn't have any money and i found some repair car manuals at someone at a tuning car wbsite go there if you need any car manual at http://www.real-tuning.tk
You're not paying for the actual labor, just like an auto mechanic, you're paying for the knowledge the guy/shop has. I charge $80 an hour and this is more than fair, especially for the Fort Lauderdale Metro area.
no one, and i mean no one, deserves to get raped by the computer tech.
$50 an hour for labor should cover all costs, (not counting parts), such as education, labor, liabilities, shop overhead, etc.
if you are charging $150 an hour for tech labor, then I should charge you $150 an hour for watching stick my thumb up my ass.
After reading this load of rubbish, I am surprised that having a computer expert in the family, that the father even bothered to take the computer any where?
I assume that the writer of this story thinks that experts shouldn`t charge for their time? Personaly if some one came to me for advice and wasted my time, I`d invoice them for being a pr*ck!
We can do that for $200.
I run my own business "911 PC HELP" i couldn't believe in what you described....
If it's really true...i'd just burn that place. Such a shame,it's compramizing all others like myself.
The person writing this seems to thnk that backing up data, checking for spyware and other malicious software, replacing a hard disk, reinstallng an o/s and then restoring the backed up data, only takes about 1/2 hour? You`re joking?
Perhaps garages charge too much to change a set of brake pads - after all, it`s only a case of taking out the pads and replacing them, nothing ever goes wrong? Yeah right! I could say pretty much the same about any trade going, but I won`t. I wouldn`t insult people by saying such rubbish.
I could probably build an extention to my house for less than a builder, but would it take me longer and possibly cause me loads of trouble? Perhaps, perhaps not!
I imagine that what you mean by saying how used car salesmen are dishonest is because they are trying to sell you something less than what they claim. In other words, they tell you the car is great and you get a lemon.
How, in any way, is that even approaching what you have here?
You went to the repair shop, the man explained precisely what you would get, for a precise price, you felt it was too expensive, and didn't choose to purchase.
...
That's _dishonesty_? At what point was he lying to you? I mean, not to mention that, obviously, you wouldn't need to have your computer cleaned if it was reformatted and reinstalled. So at most you could've been charged $800-$900.
And that's expensive. You could call it highway robbery! But, and this is the vital part you seem to be missing, you can't say you were _actually robbed_. You got a price quote, didn't like it, and chose to DIY. You could have _also_ shopped around to other PC repair shops, and see if any others were cheaper. Did you? Was every PC repair shop in the area this expensive?
All in all, you only paid $65 to have a guy tell you what was wrong with the computer. That's a little more expensive than I would charge in that business for a diagnostic, but you were told the price up front. You were told what you would get. And you stated your agreement to the price for that product by turning over the cash and computer.
You aren't really supposed to complain about getting precisely what you paid for at the same price you were quoted before you paid for it. That's uh ... Well _I_ wouldn't do it, at any rate :P
I`d love to know how much the writer of this article charges by the hour or whatever?
I love it when people say something as stupid as, "but that is more than a new pc costs, I`ll buy a new pc then". Guess what, they still won`t have the fr*gging data that they were after saving!! :o) Nice new pc and an old pc with the problem and all the data, so what did buying a new pc resolve?
As for you guys talking about charging $50 an hour and some other guy said, that pc repairs never took him more than an hour! Firstly, if you pay peanuts, you get monkeys! Secondly, one hour repair service - probably a monkey and should have been paid a fr*gging peanut!
Happy days :)
If you have problems with dead pixels on your lcd i found a program who remode dead pixels in http://www.repair-lcd-dead-pixels.com Good luck
Quote, "It's the enternal question:" Line one. You call yourself a writer?
Quote, "I brought it to a place here in Cambridge" Para 4.
Quote, "the tab would have been up to between $1100 to $1200 to back up data" Para 15.
What`s worse, a writer who is unable to spell, with terrible grammar or this biased, ill prepared, thoughtless junk?
You sir are a dumbass. just because you are mad that your computer wont be fixed for 10 bucks, dont go knocking the shop. I deal with idiots like you all the time. You have inflated the prices by at least 3 times. Why would they charge you the 225 or 250 give it a "virtual bath" as you say, if they were going to give you a new formatted hard drive and install windows on it? all you would have paid was the price of the hard drive, the diagnostics and the labor for "installing windows, installing the drivers, windows updates, antivirus software, applications, etc". is your time worth more than their's? Why dont you just ask the person at the repair shop if you can get your pc repaired for free, let him tell you to get out and go back to your stupid family and do the work yourself if you are so smart. it would have cost you 300 bucks to do the job and you could have better spent your time doing something to make yourself better for humanity.
The price he was charging you was fairly excessive. If you're in a small community, with just the one repair shop, however, he can probably get away with that. On the other hand, if you're in a larger community with more than one shop, I'm fairly certain you'll find that his prices were an anomaly. Word of mouth alone will drive clients to the lower-cost, more professional services, which focus on actually helping the customers, and still turning enough profit to pay employees a decent wage. I personally would have charged $75 for the labor, plus parts, or $70/hour if you had wanted on-site service.
Lol, that's hilarious. (And by the way - all you literary critics - do you charge those rates yourselves since you're getting so childish). I think you were just unlucky though in the shop you found. Maybe the person there was used to repairing computers for businesses, which pay crazy amounts of money. I'm only starting off in this business, and so charge the equivalent of about $35 an hour (I'm only 19, so can't really ask for much more. I am completely self thought, and so can't claim that a person is paying for the knowledge I have bought off of a college). It should definitely be under $350 for a 50 gig drive and the labour though, especially as it would only be 3 hours work max.
OK. I am in this business and I think the repair shop (if the writer is telling the truth) charged too much. It may well be for a reason. Businesses are profit driven and it may be that this business wants to dump all the stupid "home users" and focus on businesses where there is some real money. If a luser is willing to pay the outrageous pricing, they will take it, but doing PC repair for "home users" with crappy cheap hardware and software is a losing business. I would say $65 an hour is about normal, but two or three support calls from Joe Moron who cant find his icons.
People wanting stuff so cheap has made computers a throw away item. Then they whine that tech support sucks when its outsourced or the poor techs are underpaid and beat to death.
OK. I forgot to finish a sentence. Two or three calls from Joe Moron who cant find his icons and you have wasted in tech time whatever money you made.
I dont agree with it, but the money driven market says
If you lose money on your customers, fire them.
I do PC work on the side and always find it dificult to strike a balance between earning extra money and providing the best deal i can to the customer. More often they win and I loose. I have a hard time when the repairs exceed the value of the machine. Since troubleshooting can be very costly I find it cost effective to just backup the data and restore all the software from scratch. Sorry you had such abad experience
Sounds like the repair shop was charging about $50 to $75 an hour which is reasonable. He has overhead, training, advertising to pay. I bet you would not think twice about paying a mechanic or plumber that.
Who should readers trust more?
A father who doesn't trust his son to help him with a problem?
Or a writer that uses bad trust analogies (computer repair guy vs used car salesman)?
If its so easy to repair a computer problems maybe you should go into business with your son, and don't keep your day job.
So I don't get it, everyting has a high price attorney fees, doctor fees, etc. The fact of the matter is you pay for something you don't know how to do. If you can fix your own car don't got to a mechnic, if you cen represent yourself in court don't pay for an attorney. If you think you are getting overcharged for something wouldn't you compare pricing or at least call around to see what some prices would be?
Lol good thought Joe, check your spelling though. Ask me how much my lawyer fees are ---------
That is ridiculous. What were you expecting? The store owner has to keep 20 different hard drives in stock (plus a million other parts so they are there for you convenience), staff an individual that has the knowledge to working safely with hardware and software and also have the knowledge to fix other problems (created by your lack of knowledge). Sounds to me like you were not sure what the problem was exactly or I don't think you would have taken it to the shop in the first place. Are you expecting the shop owner to fix your laptop for free? Do you realize the cost of running a computer repair shop..?
An another thing, if y the shop owner was going to charge so much to backup data from a hard drive that was working perfectly - what the hell were you doing there..?
You are a moron and a cheap one at that. I also believe you exaggerated the prices for your mindless article that has zero value.
ooo yeah. No, all PCs do not run slow.
Straight from the writer's bio:
"A well-known technology expert, Preston has also appeared on many TV and radio programs and networks, including CNN, MSNBC, and NPR."
Ha ha - a well-known technology expert - he can't even replace his own HD! Here's how it breaks down:
Data Recovery: your HD was FAILING! That means it's going to take a lot more time and expertise to get your data off it. Besides, if you don't keep a WEEKLY back-up then you shouldn't call yourself a technology expert or a writer.
Format/Reload: the new HD costs money and it won't be the wholesale cost. Do you expect the shop to NOT charge you for installing windows/drivers, updating, and installing any third-party apps?
Your attitude: you're obviously ignorant about computers and are scared of the results if your novice son were to work on it. You probably had it in your mind that since a HD generally costs around $80 and that's what needs to be replaced - most likely - then the job would simple, quick, and fairly inexpensive. You've already set yourself up to be defensive and immature.
What do the polls say?: minus the Trolls who are upselling themselves on this page, almost EVERYONE is letting you know that the real problem isn't with your PC but with you. You weren't open-minded enough about the whole process and you didn't even try to get a second opinion. You probably thought to yourself, "Oh I hope I get screwed on this so I have something to write about next week..."
A little customer common sense would help. Don't pay to speed up or clean up a defective hard drive. It's defective so what difference would it make. Your replacing it anyway!! Just pay for the work that is necessary. He probably gave you scenarios on other options after you started complaining the price. It's unfair to add up each scenario so you have bash him. The shops prices were on the high side but were within industry norm. Also, why not get another estimate if the price wasn't right? Our industry is no different from any other service industry.
I run a small computer shop in NY and would have charged you $50 to backup your data onto DVD & restore it to your new HD. The HD would be probally $100 - $125 depending and the Windows installation about $80 for a grand total of about $225. That would also include free antivirus, a complete diagnostic of your system and a few other free helpful software packages installed. I am very honest with my customers and that is what keeps them coming back. Sorry to hear about your misfortune.
I guess I could comment on this. Ran into this really on an unrelated search.
First let me preface my reply with I repair computers.
When a customer brings in a system with problems. They may think they know the issue involved and in this case it sounds like you did have a good idea of the problem. A bad HD. This is not so evident in all cases. A bad HD controller, some virus and other factors can cause this error. So a decent tech has to look at all possibilities.
You stated they could do what I call a cleanup in a half hour. I have had systems that took 10-12 hours to find and destroy all the spy ware, virus' and mail ware on them. It is not always as simple as downloading Ad-aware and running it. Some are found and some are not. Some software will take hours to examine. And sometimes several are needed to be used.
I understand the reasoning behind the cost of repair and the cost of new. This is something that should be considered when work is performed. I thing the 65.00 charge would have found this to be the case.
As for backing up data. 300.00 is not out of line. You had a hard drive that was dieing. He didn't know if he could just back it up easily or not until he tried. Hence the charge. It sounds like this shop charges $65.00 an hour. Not bad for the experience he probably has. And the investment in his or her business. Some charge a few hundred an hour and are in great demand.
I don't want to ramble much more so suffice to say. The customer is the final judge of whether this computer and its data is worth the expense or if it is smarter to buy new.
This article sure caught my interest. I just had a run-in with the owner of an Apple authorized repair shop in Boston. I won't mention the name of the shop but it's near the Squealing Pig. The computer was dropped off to replace a faulty hard drive NOT under warranty and the quote was $310 including reinstalling the operating system. So far, so good. I did not question the price but since I had plenty of personal data on the old hard drive, I asked for it to be returned.
To my surprise, they wanted $90 to give me MY old hard drive back. HUH? WTF! Since I paid for and owned the hard drive when I walked through their front door, when did I give up possession of my drive? The owner said that was their policy, "that's how they make money" is his exact quote. I asked him a few pointed questions and his next quote surprised even me. He said, "I don't have time for this nonsense. You're full of shit, go to hell!" How's that for a so-called businessman. My vote is split, you know you'll get screwed by a used car dealer and I got screwed by this hothead.
When dealing with computers the price to replace any paticular part or even the whole rig will always be less than the price to repair the same. It is similar to buying all of the individual parts for your car and trying to build it (whoaa co$tly). Further, the way the industry is set up with hyper accelerated depreciation, your hardware is baiscally worthless, in contrast however the data on it is usually priceless.
I currently make $80/hr plus benefits working in the IT industry. I have often thought of leaving my company to set up my own computer shop. I would focus less on repair and more on conuslting. This way I could help prevent problems rather than try to patch them up on the tail end. My target clientel would be small to medium business rather than residential. Part of my dilema is coming up with what would be considered a fair price to make it both worthwhile and profitable for me and a great deal for my customers.
In your situation I would have fixed the laptop for the cost of the hardrive + 1 hour labor + a diagnostic/tuning fee if you so desired. Then I would provide a comprehenisve report of the services and/or products you could acquire to keep you from being in a situation where you have to run into a shop complaining about hardrive failure and potential data loss. And most importantly I would return your computer to you within 24 hours of you dropping it off.
Below is a list of my priorities for service offerings
1) Consulting: matching consumer needs to IT solutions
2) System security and data assurance (backup plan and virus protect)
3) Network infrastucture and Software Application planning
3) Software/Database installation and limited maintenance
5) 1st tier website development (ie, info only no multimedia)
6) small parts and typical repair service on-site and in shop.
Consumer and pros list what you think would be a fair price for each.
from a pc repair technicians point of view, the pc person was honest with you about everything (just not the price), whereas a car dealer may tell you the price you want to hear (but lie about the quality)........as a side note most pc repair people get paid very little to help their friends and such, so when they go into debt buying all kinds of gadgets to "test out" plus the endless hours configuring software, somebody has to pay for the time and stuff. That somebody ends up being the customer. Tell your pc repairman flat out you will not pay the high prices and see if you can negotiate a better deal in the future. He will respect your honesty and probably give you a more reasonable price (but make sure you get a guarantee on the work and parts).
Not all shops are like that. I am a 10 year Computer engineer and own a Sales/Service biz in NC. We charge nowhere NEAR what you quoted! Was this guy smoking something? Fist, our diagnostic is FREE - and we only charge $75 per HOUR of service - period. So if you came to us we would have charged $75 for the instal,backup and re-installed software - plus about $60 for a new drive - total: $135 - a typical service we offer. Sorry you almost go taken but not ALL shops are like that one. Chances are you will need help again in the future and I hope for your sake it is ONLY a drive - not something serious!
Thanks
Mark
I am sick of all the evil computer industries that not any charge out the window, but lie and get you to pay outrageous fees. That is why I started an ethical and honest computer company 3 years old (Anointed Hands Computers www.ahcomp.com). I believe we will go national in about 1 year. And our plan is to revolutionize the computer industry. And set standards so that all the other companies will have to follow or go out of business.
Some computer service shops have started charging flat fees for most common repairs which may be better than an hourly charge. I rarely see a PC repair costing more than $300 (in labor). It's best to pay for a diagnostic to get a written estimate for the total repairs costs before going forward with a repair. Also getting references from previous customers is also a good idea. Just my 2 cents.
Great comparison!
Used car dealers are frequently seen as scum. In reality, they're goldfish compared to the sharks in service.
As a honest educated technician, I've had one hell of a time finding a honest business to work with. As you stated, they all want to charge unreasonable rates, they don't finish the work correctly, they leave un-neccessary and pirated software on customers machines, they think a A+ cert or MCP means they are educated, etc.
Unfortunately, in order to support my children, I am forced to put up with this as I haven't got the money to open a honest company and compete against them, and I don't have the time to oversee all the technicians. Can you offer a solution?
I would have charged you nothing to look. I would have sold you the hard drive at cost. I would charge $30 to image and restore the old drive to another drive using my imaging server. Spyware and virus removal is also $20. If I have to leave the store, it's $75 per hour. I would remove any malware, spyware. I would install all updates, immunize you against spyware and malware, and fine tune a few registry settings.
I would do all this without installing any tools or software(besides updates) on your machine. (flash drives and custom live CD's are great)
Anyone want good honest repairs, in the Conway, Myrtle Beach, Socastee area of SC, just email me at my website. www.cagletech.com
I own the domain name, not the store. Yet, I'm dealing with them in order to sell my custom configured asterisk pbx's.
I see so many responses saying the repair company was correct, or in the right price range for this type of service. Maybe I'm wrong, but any tech worth his salt should be able to fix any modern speed machine within an hour if he/she has parts available to him/her.
Also, why try to make money off hardware, when it just keeps getting cheaper. You can't roll it over as quick as the prices drop.
Looking at the wesites of the responders to this article, I believe there's a few crooks here. I even see offers to perform repair work on win95 machines? The repair work will be more expensive than upgrading the machine and restoring the customers data. I mean, I can get a 3000+ athlon64, mobo, DVD+/-RW, PS, and 512mb for around $200. Either charge the customer less for the time spent, or offer a upgrade.
[quote]
You stated they could do what I call a cleanup in a half hour. I have had systems that took 10-12 hours to find and destroy all the spy ware, virus' and mail ware on them.
[/quote]
I have too, when I was a newbie.
[quote]
It is not always as simple as downloading Ad-aware and running it.
[/quote]
Well duh. But it helps if your educated enough to know that a file named aljdhld.dll shouldn't be in C:\windows\system32\ , you should know what files belong and what files don't, you should know how to use the command line tools so you never have to start windows to fix windows. There are command line antispyware and antimalware tools.
What I see is a bunch of crooks overcharging because they can't offer fast repairs due to their lack of knowledge. They got certified, and went to school to learn nothing, when they should have been researching online and learning Bash.
Hummm...
I find it funny that anyone would try to compare these two techs.
I don't see computer shops having to deal with toxic disposal of chemicals, like brake cleaner or solvents that would eat your skin off or blind you if it gets into your eyes. I don't see comps having to deal with DEQ or EPA or OSHA.
My tools are priced at $30.000 thousand dollars. Thats not including the additional $25.000 in Scanning and Diagnostic equipment which by the way can range up to 50.000 thousand dollars plus. All of this so that people can drive there cars.
Oh yes, then there are rags for cleaning and gloves that protect the techs hands, uniforms, manuals, Online repair manuals, all have to be payed for by the company so that the tech can repair a car.
But you know one thing that burns me........ its the gripless loser companies with hacks that give everyone in any trade a bad name.
My Customers Know That They Get What They Pay For, And More.
Read and stay informed before you act. If you feel the you are being ripped off contact a lawyer.
Never SIGN anything if you feel dissatisfied with the work.
Yes we sell used car parts in the UK and have extensively looked into the prices that car garages in the UK charge. We found that the prices charged for car parts were astronomical in most cases. Labour is set at the usual rate but profits made on car parts would always make the car garage the most money. That's why we came up with idea to supply used car parts on an off the shelf basis
I don't know about this story. So if the computer repair store only charged $80 for the part and maybe another $20 for labor, how would they stay in business and make any profit? Take a pizza place, for example. A large pizza costs about $3 to make including all costs associated with running the business, yet they charge on average about $12 a pie. That's 300% profit and people are happy to pay it. Sounds reasonable, right? For a computer business to pay employees, pay mortgages, car payments, rent, utilities, etc, it has to turn a profit. Doing repairs at cost makes no sense. I agree you shouldn't be over-charged, but I would think a diagnostic fee of about $40 is reasonable, along with maybe $30+ an hour for labor. There should be about a 1-2% markup on parts. If the author of this story had the tools to get the laptop repaired for free, he should have done so rather than belittle the computer repair store.
Oh, and has anyone ever tried backing up data from a corrupted hard drive? It can literally take all day. that 20 gigs could take 20 hours, so I think that fee is reasonable considering you have to sit there the whole damn time because the drive keeps crapping out.
"What I see is a bunch of crooks overcharging because they can't offer fast repairs due to their lack of knowledge."
---So you think that computer repair shops should drop everything for the customer who walks in, do the repairs in half an hour, and charge $20 for it? What exactly do you do for a living? I once worked on a friend's pc that had over 600 viruses on it. 600. Think that took half an hour to clean? Not even close. They were lucky I was able to fix it without doing a format. Some people have shorts in their mobo. Think that should cost what the board costs? How about diagnosing the problem? You have to go through the whole system to find out what the source is, then strip everything, replace the part and make sure everything works again. Some fixes are easy, others are a pain in the butt. I just fixed a girl's computer the other day that dropped the drivers for her sound card. I have no idea why windows did it, and the drivers took several tries even forcing them from a folder on the desktop. Windows kept removing them on reboot. Some spyware programs are a pain to remove. Try removing popcorn.net popups and get back to me as to how easily removed they are. Maybe you should stick to whatever it is you do for a living instead of knocking the people who repair pcs for a living, or open your own shop and charge $1.99 an hour for repairs.
ok lets talk interest at 13% on a 25,000 car... yup that soda or water they offer you at a car dealership dose not pay for that 12,000 in interest over 5 years think about all the dell computers you can get.. ok i like pc repair shops now! BACK UP YOUR FILES! its a pc.... cars dont run for ever , computers dont run for ever!
Ok, I own and run a computer repair shop and also sell new parts and new computers. When I get a customer in with a problem PC, I get the details of what is happening, when it is happening, and what they have done to try to fix things - some tiems, they have a neighbor/kid/grandkid/friend who "really knows computers", and they have "fixed" it to the point it no longer works at all. My diagnostic is $10.00, hourly is $50.00. Parts at cost ??? Do you people have to pay rent, taxes, payroll, utilities, freight? Plus, hey, what about the idea of taking home some money to pay for the mortgage and car payments? This is not a hobby! Do you think I like getting stopped everywhere I go to get asked computer questions, and get calls at home on Sundays to ask how to turn off a computer when it locks up? I am lucky to take $20.00 a week out for myself - but I am happy to do this, because people NEED HELP! I get tired and cranky, but I stay polite as much as possible. (and I know grammar and spelling!)
so don't lump all computer repair shops as crooked or self serving. We are generally small businesses trying to make an honest living, just like a lot of other people.
Thats a true story its I trust a car dealer coz this repir peope charges us extremely high
Currently I attend school for computer repair,I hear the stories on a daily basis. I am trying to start my own business so this won't happan to people. Dell wanted to charge someone $600.00 to fix their lab top I change them half the price.
Hello, my name is Gerard. I live somewhere in New York. I am a computer-repairman, however, I do not operate out of a 'shop'- No! I am a 'word-of-mouth' kind of technician and I have been servicing computers in my community for approxiamately 5 years now strong! In reading your article I immediately realize your error and I do believe you made several errors in both your method of trying to repair your computer and in your assessment of the computer repair shop. Please allow me to elaborate.
First I'd like to mention that when you go to a 'computer repair shop' it should be taken into consideration that the shopowner has overhead expenses like the shop rent, electricity, paying employees, oh yeah and the shopowner also (most likely) has a mortgage, a car note, a kid in college, a shop-addicted wife, 2 cats a dog and ahh you get the picture..
So, that's the first mistake. If you're looking to save money you should avoid these 'shops' because often along with the higher price you do get a warranty, and the shop doesn't dissappear in the event you have a re-occuring problem.
You want to save money? Well, you call a guy like me and PRAY.. that he or she is as good as me and by that I mean I am very apt in my trade, and very honest and reasonable.. I have customer's that call upon me whenever they have a problem, or their freind's have a pc issue, or family. So, I am kept busy. I, however, do NOT have overhead, ie., shop rent, shop utility bills, employees to pay... etc.. However!! There's that chance that a guy on the 'street' may in fact work out for you and your computer may in fact be repaired!! Yayyy Right? Well, hold on a minute now.. If you computer's repair lasts a month is that good enough for you? What if you call him/her back and they choose not to return your call? Where do find this person? Does a non-shop pc repairperson offer a warranty? (I do-6months) Most Don't! Also you have to realize that a computer for many people is a diary, a treasure of personal information, financial information, a photo-album, and a resume folder, not to mention any document's that may lay in folders like that really good screenplay you were about to send to a publisher!! My point is that repairing your computer is not a this or that type of thing like this article predicts.. NO WAY! Every computer and every person who owns a computer may represent completely different circumstances... one man's computer may hold his kids games, and some music files... while another guys pc may hold his corporation's secret documents.. Here's my summary.
Don't come down too hard on the guy who owns a computer repair shop. He or she needs to make money to survive just like you do. The shop offers some things that the free-lance repair-person does not and vice-versa. Making a decision who to choose is contigent upon each individual's circumstances and the contents of that person's computer.
So, determine what's most important to ones-self and include your financial state of course and then make a decision. I am a really good repair-person and I say that because I have literally repaired over a thousand computer's so I know my stuff. I do take into consideration that my overhead is low and i do provide my customer with a savings, but do i provide my customer with the same personal comfort as a shop/owner does? I'm not sure.
So, in a world such as ours we need both the shopguy and the free-lance guy. Either one, whenknown will get you what you need.. so lots of luck.
Gerard
I've been running a computer support business now for almost 20 years. It's illogical and unfair to blame all computer repair shops for the problem you experienced. You were dealing with a charlatan. That half-hour of work you refer to would cost you $50 if you'd taken the machine to us. Your son did more than a half-hour of work to resolve the problem, though.
And no, all PCs do *not* run slowly. After 30 years in the business, I've found that if you're having a problem with your PC, odds are about 10 to 1 that it's the fault of the user, and/or the technician. Self-described technicians that can't fix users' problems aren't really technicians.
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You stated they could do what I call a cleanup in a half hour. I have had systems that took 10-12 hours to find and destroy all the spy ware, virus' and mail ware on them.
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I have too, when I was a newbie.
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Gotrootdude (2nd quote), when you've been around a while longer, perhaps you too will run into a PC with over 400,000 (that's four hundred thousand) infected files, and a customer who doesn't want their drive to be formatted. In such an extreme scenario, a 12-hour repair is completely possible. A tech doesn't have to charge for that time, though, since most of the time the detection/removal software will be doing its job and the tech won't be placing his hands on the machine.
To the person in the first quote, if you can't spell "malware", you probably aren't a tech.
Let's not be so supportive of this repair shop's prices. Yes, a business needs to make a profit to stay in operation, but the quoted prices were TOTALLY out of line.
Good choice trusting your son. I've found that the number one difference between nerds and un-nerds is fear: The un-nerds fear losing their data. The nerds don't care. They have it backed up already. And just FYI: macs don't get viruses and spyware.
LOL I'll let you in on a little secret. There's a reason Macs don't get viruses or spyware: NOBODY USES THEM!!! Why write malicious code for a platform that nobody uses? I don't think I'll ever tire of the irony that Macs are such POS yet they have such a loyal following of people who are duped by the myth that they are somehow more hip or better for graphic design or magically invincible to malicious code, etc. At least the guys at Apple finally realized that the CPUs they've been using for the last twenty years are junk and switched to Intel.
Well...That is the type of B/S from the "OTHER" backwoods repair shops that gives us "TECHS THAT WENT TO SCHOOL" bad names. I only charge $50 to Diagnose and repair the computer plus hardware costs and then I show the customer the receipt of how much it cost ME...I'm sorry you had a bad problem with that other guy but don't loose faith in us other business...Thank You for your time..
look im a computer tech.i find it crazy that they would charge you 300 dollars for a new HDD
Well I'll tell you straight of the bat that car sales men are the worst cause I work with them. on the other hand, lets say that on your harddrive were pictures and videos of your childs birth or there first steps or aunt Sallys last christmas before she died. Basically memories that cant be replaced. How much would you pay to have that data retrived? And here's a known fact: If you give a child any type of PC, with in a month that machiene would be abused to the point where it would cost you hundreds in the end.
So quit bitchin about how much it costs to fix a pc.
Not all pc repair shops are the same. How much did you exepect him to charge you for all the work anyways? $1.99?
I am a bench technician and I probally would have charged you about 150 bucks (new drive included) to do this job-but I can't say that'd I'd give you any "extras".
If your so smart, then do it yourself...
Ok! That was by far the most rediculous thing I ever heard. That Computer Shop was highway robbery. I am a small town guy and and just getting started on my computer fixing route. I have been looking around at prices and rates of PC repair. This is rediculous. All of those task I could do at home for probably upwards of 20 bucks or so add in labor i would have to say that no more than 40 bucks for the cleaning. The harddrive backup would be labor plus the cost of the storage that you back it up to. still not worth a 335 dollar price tag. What I can say is the price is kinda flighty. I understand that not as many people as you would think really understand Their computers the way a PC technician does. They also are unaware of the cost of repair and what is required. It is their job to make sure that they dont scam unknowing customers. It is also your job to make sure that they aren't scamming you. If you ever need to look up computer parts and computer prices go to www.newegg.com (sorry if they block the web address its newegg. c o m hope that doesnt get blocked. This website is one of the best computer parts dealers ive dealt with. Use it to reasearch your hardware prices. at least you wont be completly oblivious. Like i said I'm a PC technician just starting out. Hope i could be of some help
Joshua
September 22 1996
Having spent, in one instance, more than 15 hours removing and cleaning over 500 instances of spyware and malware from a the computer of a customer who refused to just have the data removed and Windows reinstalled, I think you woefully underestimate the time required to clean a badly infected system of those issues. Even properly reinstalling windows, with all of its myriad of updates, can take half a day or better. Your sarcasm when you talk about addressing the repair person makes me wonder how you actually TREATED him. You strike me like many people I've encountered who think everyone should provide service to them dirt cheap or for free, even though they can't do the work themselves. While that shop's prices were excessive, you could have taken the time to call around and get competing rates. What I'm really wondering is what you will do the NEXT time, or the time after that, when you DON'T have the free labor from your son and your critical computer goes down? If I had a nickel for every crying customer who "can't live without" their computer when it goes down and will pay "anything" to get it, and their data, back, I'd be a rich man.
you need a mac, just like a macs great interface, mac technicians are user friendly too. first three years all repair is free for just a couple hundred bucks. i went mac and never went back.
well if ur son didnt know how , what would you have done? your paying for services, knowledge!
Why is this guy starting a repair shop and bringing his computer to a repair shop? I think that should be the question up for discussion here. If you needed to take your computer to a repair shop what in the ??? makes you think you are any more qualified to repair computers?
All I can say is that as a home user in the Cambridge area (UK), I'd thoroughly recommend Another Mouse - http://www.anothermouse.com . They provide an excellent service, and they'd cap your labour charges at about £50. Not bad for the amount of work required for replacement and a complete reinstall, *and* they bill any parts parts at cost. I do seem to remember that the dollar is having a rough time at the moment? Perhaps $1200 *IS* only worth £50 these days? Incidentally, they also provide remote support and assistance.
Only gripe was that they were about 30 minutes late, but then again, that's much better that the sofa delivery that I got from the post Xmas sales. First date they didn't turn up, and the second delivery (booked for the morning) arrived just after 3pm!
I own a computer repair shop in tampa florida and my god they tried to rip you off. The same job would have been done at my store for 100 dollars plus the price of the hard drive (80 dollars), and that includes the "Bath". for 1100 I would have built a laptop with the same specs if not better than the one you would have bought. Next time I would suggest looking around, in all industries there are bad guys. but for your next computer call me I can send you one.
In your example maybe the company you went to charge their customers excessively, but the problem I have with your experience is how you seem to make an attempt to make people think that the repair you needed is as simple as taking a soda out of the fridge., so what you do is give 15 of your relatives a laptop, tell them to backup their data, install a new hard drive and reload their operating system. Come back in two months and see how many of them completed the assignment.
What the F**ck it with that guy...? I do computer reapir in Lynn, MA. The cheapest rate you can get here's about $70-$80/hour. He probably was being charged too much... well why don't you find tou how much other people are charging and get yourself informed. Here's what bothers me the most: I agree with some of you here: you go to the mechanic because you can't fix a car, you take you pc to the technician because you cannot fix it. Bottom lins is, DON'T go around talking sh**t about people, specially when you don't even know what the hell you are talking about. I work on people's pcs at my house and sometimes I've gone to bed at f**ng 1:00 am because some systems have given me a hard time.
Fixing a pc it's a lot harder the most people think.
cheers
Poor writer, poor father, poor sense of judgment. Next time you feel like complaining about prices, please keep it to yourself.
If you should have problems again, call Anderson's Computer Solutions in Glen Burnie, Md. Great work at fair prices. No rip-offs here. Young guy does all his own work. You won't be disappointed. He'll build you a new computer with all the bells and whisles for less then they wanted to work on yours.
I apologize on behalf of all computer technicians and repair shops!
At one time I worked for a store that seemingly functioned the same way as this one. It was more about sales stats than about truly helping people. I was frustrated for a long time until I decided to break off from that company and start my own business with some acquaintances. Our mission is (in a nutshell) bringing integrity back to computer sales and service. On average we save people around 50% of what they would pay going to sales oriented stores, and the people actually come back!
So far, we have managed to turn around a make a pretty decent profit without skewing people. One thing that we have that most of those other companies don't is repeat customers that trust us. Apparently most of these companies think that you have to literally squeeze every dime out of customers, when in fact doing that discourages them from using your service.
Now one thing that I can say to actually defend that company is the work you described would take a much longer time than half an hour. There are also a variety of ways to back up your data including: a clone of all 20GB (which would take a while to do) or copying specific files (which would be faster).
As far as the spyware goes, if you have an "infection" it could really be a complicated problem (and take a long time to fix). Although 90% of all computers are infected, not very many have advanced infections. Free programs typically lack one very important element that protects you from spyware and thats real-time protection. There is also the problem that many free anti-spyware programs are just spyware in disguise. The truth is, you can clean up your own spyware, and you can protect yourself against it, but its probably going to take you a much longer time and you may not "get" everything. Now if you do have some working knowledge of computers, software, the registry, etc. you will probably be able to handle it without the aid of a professional.
Its like any service, sure you can probably do it (which is not the case for a lot of people), but how long is it going to take for the whole process? Is it worth spending 10 hours yourself on something that may take a shop 1 hour to fix? Computers are now as common and necessary as cars (and equally as complex), but you don't hear people say its outrageous to pay hundreds of dollars to pay for a car repair.
I understand the frustration many people feel, but I think its important not to put everyone in the same category. Just as I'm sure there are many used car dealers that maintain integrity.
I am attending New England Technical Institute currently, and i'm also in IT. I wish to help those also who have technical problems with their computers. I'm looking around and most people (legit people) are saying around $35-40. so i'm like ok i'll go $30-35, because i don't require much and i work extremely fast, but the problem is i need some advertising.. i bet i would get loads of calls because i'd like to be known as cheap and fast with my work. I know that a 4 yr credited IT grad. can make up to about $65.00/Hour. yeah thats not cheap... and thats even minimum wage... computers are getting to be the biggest thing in the new year as we know, but its like everything else is expensive as well...the college courses alone cost about $33,000 just for a 1.5 yr. credited classes... i mean look at gas prices! they're pretty high too... i drive an older corsica and its great on gas. but i still seem to be putting a lot of money just into it.. i don't get that much working at my current job, but hopefully i can make some more money on the side doing computers. What you are usually paying for; when it comes to computers; isn't the work that we do. Its the expertise that your getting as well as the amount of work done to it.
I think you're exaggerating to prove your point..you're just as bad as them to try to get us to believe this stupid story. If in that town you find people that believe such stories, you should move out of there for a better future...
I know exactly how you feel, just taken my perfectly working pc into the store near me to get os swapped into a brand spanking new case with a brand new unopened power supplym 2hours later a call, psu had blown up motherboard starts and stops, a £185 motherboard and a £90 psu i might add.
There charging me £70 for screwing my pc up, another £70 to find out what they screwed up, then i will have to replace the parts and a further £70 to fix it if that fixes it, i hate pc shops so much now.
So based on that, you tell me -- who would you trust more, a used car dealer or a PC repair shop?
There is no simple answer to this question and this is totally up to you. It depends on where you take your computer or car. Some repair shops just taking advantage of computer illiterate people, some repair shops you can trust. If you have more money then time, take it to a repair shop and make your life easier. Otherwise do it yourself and enjoy the money you saved.
I personally do not trust dentists and lawyers, maybe it's just me. :)
Well, what you are saying would have cost 1100 dollars based on the price, since installing windows and a new disk would have resolved the spyware problem, you can deduct that from your cost. But regardless, they were trying to scam you. Either they're hard up for money or don't need the business.
Neither. they are both very crooked rackets. I am actually in the process of starting my own computer repair business because of this very reason. It is highway robbery.
I charge around $60/hr. Those of you who think that is excessive have obviously never run a business before. The goal is to have some profit left after covering all of your expenses. Depending on where you set up shop you could be paying $2,000 - $5,000/month or more just to rent the building space (for a retail/repair shop).
Then there's insurance (you have business insurance, right?). Did you think about taxes and licenses? How about phone, and other utilities? Do you carry inventories?
If you do on-site work then you have gas and auto expenses. Any fool willing to charge $35 per repair will either not be in business very long, or will realize the hassles of dealing with whining customers, traffic, and spyware infected PCs that take 5 minutes just to open an Explorer window is not worth what would amount to about $15,000 per year profit at those low rates.
Either you are a competent tech and therefore know that your time is worth money or you are thinking you'll start out with low rates and get experience/learn (in which case your clients are paying you to learn...is that fair?), or you will simply attract the cheap bottom feeders who don't value your time or skills but expect you to be able to fix the most difficult of problems in 1hr or less, and fix it flawlessly.
And as for on-site service, the rates are usually higher because you are offering a premium service where the client doesn't have to lug their PC down to the shop.
I have dozens of clients willing to pay me $60/hr. We have built a relationship and they would not use anyone else for their PC service and repairs. Of course that is because I treat them well and keep them informed of the costs and progress of the repairs and give them a free hour here and there if the problem is very simple.
Just because you charge what your time is worth doesn't mean you are dishonest. I've seen guys willing to drive 50 miles for a $35 flat fee repair. Guess what? Those guys go out of business very quickly, or they are college kids just looking for a few extra bucks on the side and aren't running a full-time business.
To the guy who said a backup should only take 20-45 minutes...yeah maybe if you are ghosting, but what happens when the drive has bad sectors and you can't ghost it? DD in linux works well for cloning operations, you can have it skip bad sectors. Either way, if you are backing up a large drive (200GB) packed full of data, then that can take up to 2hrs.
Give me a break!
I think most industries have thier share of bad apples. I think anytime you hire someone to do a job you know little about a second opinion is a good idea.
Please don't stereotype, not all IT repair shops are bad. I would have charged you $80 for the hard-drive (at cost) and $120 for two hours of repair time. Repair bill would've been $200. If I knew you, I probably would've done it for $35 on a Starbucks card. My best advice.. make friends with an IT guy and don't go to the Geek Squad.
I, myself, am a computer technician and mostly do on-site service now, but I have worked in a shop as well. Those prices are outrageous. Please dont think that we are all like that. I believe that $80 per hour should be the max and $60 should be the average. But at the same time if it takes you 4 hours to do a format reinstall of an OS you shouldnt charge more than $150 (MAX) unless it is the customers fault. Basically there are those of us who take pride in our work and got into this business because we like to help people and are passionate about our work, its not just for the money.
I don't know, to me you sound a little out there. For one thing, this store you're talking about explained what they would do. They didn't just go ahead and do it and bill you mysteriously. Mechanics do that. Sure, it might seem like alot of money to you, but it's your choice whether or not to go ahead with the repairs they suggested.
Any good computer service centre will recommend you backup your hard drive before bringing in the computer. Why? Even standard maintenance can put your hard drive at risk. But it takes time... and these guys are running a business. So they offered you the option of letting them do the work for you. It's great that you had someone who could do it for you, but not everyone does.
You act as if they are incompetent because they discovered the "obvious" problem. I understand that you had strong feelings it was the hard drive, error message and all, but there was no guarantee; we all know how misdirecting error messages can be. Sometimes they are right and sometimes they are wrong. Then you chastise the technicians for calling you to inform you of the problem and how much it will cost. Fine. Maybe you're more upset about the cost then the fact that they didn't discover anything new, but again they offered you the choice to repair you computer.
I understand that computers are enigmatic and that there are service centres waiting to take advantage of hapless tech-noobies. Some folk know alot about computers and have the luxury of time to fix their computers themselves; to them the cost of service is ridiculous. To others who don't have time or the knowledge base required, good (and there are bad!) service centres are a god-send.
It's a matter of finding someone you can trust and developing a relationship... if you need one. In the meantime, don't chastise someone for doing what you wanted them to do. Your computer works, right?
Yes, a new computer can sometimes be more economical the repairing your old one. We repair our old computers because their value moves beyond their parts. Data: pictures, work documents, emails... those are the most valuable parts of a computer and the most fragile. It takes time and skill to recover these from a damaged machine and no one in the world should belittle anyone who can achieve a rescue like this.
It's fine to be skeptical, but respect a professional. They aren't doing it for fun or your approval. They are doing it because they are good at it and because they are trying to make a living (ok, hopefully part of the equation is fun. Otherwise you get a burned-out surly computer tech). If you can't live with that, then send your son to IT school and keep him at home for the next 40 years.
Never No Never trust the computer repair people.
I am 16 years young, but i probably know more most teens (sounds typically teenaged but its true.) I need some extra cash, and i have pc bits lying all over the place so i thought, why not start a small home buisness to repair the neighbourhood pc's, as i have not seen any home/retail pc shops within a good 7km radious of my home. I would really appreciate some help in this and a little advice (please no bad comments, thanks) email me at 1337zombieferret@gmail.com
Thanks guys i really appreciate the help.
Those prics are high but don't fool yourself into thinking it can be done in under an hour. Diagnosing a computer is like medicine, it is not an exact science all the time. Some things usually jump out and say fix me while others can fool you. Some viruses and spyware can dupe you into thinking there is a hardware issues, seen it MANY times. So you go through the steps to make sure it is the right diagnosis, which then takes TIME. TIME is a computer repair person's money, as where a car lot's inventory is CARS. See the difference? Sometimes it is easily fixed with in the hour, which is rare. Others it can take HOURS to run through the processes of diagnosing the problem to solving the problem, just like in medicine. I have found people ACTUALLY understand the process when they wave the flat fee and go for the hourly process and sit with me and after 4hrs of diagnosing and fixing they ask, "How do you do this ALL DAY?". There is not magic fix, except to purchase a new PC every time and skip the process. But then again if you did that you have to go through all the steps of configuring , installing software and transfering all your data and setting up all over again. There is more than you realize and should REALLY have done your research or spent a week on different calls with someone like myself. The bigges thing in computer repair is USER ERROR, next to the free stuff they take on that come with free viruses, free spyware, free adware & free crap. I would have to say that hardware runs second to that. Let's not forget the overhead, taxes, technology & school, certs, gas and whatever else comes out of that hourly rate. You don't put that amount free in your pocket, I can say that honestly. Just as a plumber or an AC tech charges around $75.000 per hour for labor & then you pay double for parts because they warranty it. Time is our inventory when it comes to service and you would realize that if you where in a professional service possition.
After reading your story I would lend this advice.
Look up parts on the internet (like a hard dive) see how much it is.
This is the same as if you were going to get your car fixed. If I was going to get
Brakes on my car I might look up how much the brakes for my car might be, that way if I get a high quote I can say well why is it this much if the parts are only this much.
In this word there are good and bad always has been always will be. learn about your computer at least so that you can under stand the lingo of the tech. from reading the symptoms of your computer it really could be a bunch of things and that's the truth.
But I will agree in saying that I have seen plenty of your hard drive is bad statements when in fact it isn't thus leaving the consumer to buy a new one. Reason for this ?
Under skilled tech perhaps? or just plain lack of time to do it the right way to save the consumer money. As for the hourly charge it really comes down to this as everything will.
YOU GET WHAT YOU PAY FOR (cheep is not always better)
Regards,
Reliant
After reading your story I would lend this advice.
Look up parts on the internet (like a hard dive) see how much it is.
This is the same as if you were going to get your car fixed. If I was going to get
Brakes on my car I might look up how much the brakes for my car might be, that way if I get a high quote I can say well why is it this much if the parts are only this much.
In this word there are good and bad always has been always will be. learn about your computer at least so that you can under stand the lingo of the tech. from reading the symptoms of your computer it really could be a bunch of things and that's the truth.
But I will agree in saying that I have seen plenty of your hard drive is bad statements when in fact it isn't thus leaving the consumer to buy a new one. Reason for this ?
Under skilled tech perhaps? or just plain lack of time to do it the right way to save the consumer money. As for the hourly charge it really comes down to this as everything will.
YOU GET WHAT YOU PAY FOR (cheep is not always better.
I own a computer repair store and I would never charge that much. I actually finished a job just like this one. The 120G Hard Drive was $99.95 + $60(One hour) to install drive and install windows. And $90.00 (1.5 hours) to back up the data. This was not a simple copy some files over either. This was recover files from a crashed hard drive (And by crashed I mean gringing when it was powered) The recovery took about 3 hours but I charged half of that. $250.00 is a fair price for the amount of time spent on this laptop(4-5 hours).
Anything you can do yourself, you should. Any repair business is going to charge labor. If this shop is charging like this, they will not make it long. I always say you can rip someone off once but you will not have the chance to do it again.
Remember when TVs and VCRs were so expensive that we took them to an electronics shop to have them repaired? The repair might be $150, but the new TV, like a 25" RCA, was $600 (1975 dollars, not 2007 dollars!)...so it was worth the price to go through with the repair. Now the 25" RCA is $179, the repair is no longer worth it...the same is happening with computers.
With Dell selling $499 desktops with more than enough storage and memory for the average person's use, including a flat screen monitor, a printer, and free shipping, who needs to repair a PC? That trend is evident now and only going to become more evident as we see better technology for less bucks.
Home computer repair services are going to become dirt cheap or non-existent. How many TV repair shops are around anymore?
Just my Opinion...for the last few years
OMG........ Some techs just give the rest of us a bad name that is horrible something like that shouldn't cost more than $200 that includes parts and labor!
I hate it when pc shops screw the little man which is why I started my own and I want shaft you either!
Can you file a complaint against a car dealer who is selling bad cars to people
Can you file a complaint against a car dealer who is selling bad cars to people
It really disgusts me to read such stories. It only takes a few bad instances for everyone in my business to be labeled a crook. Please don't assume we're all like that. Some of us still believe that having integrity and good morals will benefit us in the long run. Sure, I could try to milk a customer out of an extra $100. But, maybe if I treat that customer like he or she deserves to be treated, I'll have their business for a lifetime. I mean, that's the way I look at it.
I hate to hear of people taking advantage of others in any industry. But, please remember to judge each business, each individual and each situation independently from the others.
Thanks and God bless. :-)
My shop here in maine charges $72/hour, If i had been helping you, i would have charged you and hour and half for labor, maybe 2 hours, if you wanted the backup its another half hour, which is 32. plus the hard drive which would be around $60
This would get you with a new hard drive, windows installed, all the drivers, and anti-spyware, anti-virus protection on your computer for about $204 plus tax...how does that sound?
Nick @ Right click computers.
Shadowalker@gmail.com
So, go to school and get a degree in computer technology and fix your own computer, and get your dealers license and go to an auction and buy your own car. Stop slamming car dealers and computer repair stores. How do you think they make their money, by giving free advice?
The work on that laptop or any laptop would take much more that 1/2 hour to fix. We charge for our time and expertise (time is money) and if we don't spend it on your equipment, we will spend it on someone else's equipment.
Saying "What's the $100 for? $1.00 was for fixing your problem, $99.00 was for knowing which screw to tighten."
Preston
You wrote all those books and you can't fix your own PC!!! I suggest
you try before you comment like this.
I run my own home based PC repair business in a very upscale and
affluent suburb of DC. I work only in this suburb (about 4 sq miles).
I do not advertise and my business is booming at $100/hour
I have a cap of about 2.5 hours on virus/spyware removal, which basically
consists of either cleaning the infestation, or removing their data
and reloading the OS and then putting back their data, including restoring
their email settings. They pay a max of $$250, no matter how long it takes me.
Data is music, photos and email, and I know exactly where everything is located. I am an expert in what I do. I wrote my own backup utility which I usually install on customers PCs for free. In fact I install it for my own purposes... I always backup data before working on the PC, though I do not ever take responsibility for their data, and I let them know this from the start. I also offer absolutely no garantees on my work, even though I do an excellent job. Auto body repairmen also do good work, but they would never garantee you will never get another ding or dent in your car.
No job takes just 1 hour or less. Just uninstalling Norton takes 20 minutes as an example.
I spend about 3 hours on every virused PC I get... I make damn sure its clean before I return
it. I also never clean viruses and spyware on-site.. if I did I would be there for 5-10 hours.
At home I can multitask.
Have you ever copied 20 gigs of data from a failing drive. It might not be easy, and might not
be successful at all, thru no fault of the PC tech. As a so called "expert", why did you not
do backups on your data???
While I think some of the charges were high, it seems to me you are looking for a deal
too good to be true. You want your PC fixed for virtually nothing, as if you were owed it.
I am very honest with my customers. I refuse to work on PCs that are too old. It makes
more sense to buy a new one and transfer the data, which of course costs money too but everyone needs their data, right. And please, as some posters did mention, cut the crap about a new PC being cheaper than the repair. A new PC will NOT contain your precious data, nor your years of tweaks to get it just the way you want, nor will you be able to reinstall any software that was less than honorably obtained.
I would have charged you about $250 + cost of drive + $25 pickup fee which covers cost of going to store to buy said drive. Since you had a huge amount of data, I might have tacked another $100 on to recover that and restore it.
PC Technician
Ya i run a computer repair store... and id say you found the scammer of computer repair!! wow insain anyway were not all like that. but ya watch out check you hardware prices at newegg.com and make sure its a fare price. keep in mind the shiping and for my self i mark up 10% on any peice i order but thats fair. $200 for a hard drive is insain wow.
What a nipplehead, not all repair shops are the same, just as all people are not the same, so you comments are full of holes. And before you point your finger make shure your hands are clean.
i bet in your life you have done some things you arent too proud of....should you post them someday?
Why should you trust somebody anyway? My say is trust none of them
The writer does a huge disservice to customers by slamming professional technicians instead of taking personal responsibility.
I know nothing about car repair but I'll try to get a general idea of professional rates prior to service.
I also take into consideration whether it's more affordable to buy a new car or replace the transmission on my old junker.
Be a man...you owe it to your daughter to demonstrate proper
money management.
For clarification it should be noted:
1) 125-200 an hour is a proper tech support/repair charge.
2) Anyone charging you below 100 per hour is inexperienced,
and most likely not a registered business, and will not
be "in business" very long.
3) Like every other money making business, a proper Service company
has overhead (rent/accounting/electricity/advertising/professional memberships/gas/certifications/insurance/phone/etc/etc)
"Ya i run a computer repair store... and id say you found the scammer of computer repair!! wow insain anyway were not all like that. but ya watch out check you hardware prices at newegg.com and make sure its a fare price. keep in mind the shiping and for my self i mark up 10% on any peice i order but thats fair. $200 for a hard drive is insain wow."
You would trust that guy to repair your computer? LMFAO
"So based on that, you tell me — who would you trust more, a used car dealer or a PC repair shop?"
I wouldn`t trust your daughter or your son!
"Sure, I told him until he told me the price — $300! That is not a misprint. He wanted to charge $300 to backup up 20 GB of data from a functioning hard disk. Right then, I should have left the shop, but I didn’t. Of course, though, I told him not to back up the data; I’d do it myself."
Back it up myself, I thought the computer had packed up? Amazing how idiots become experts all of a sudden!
"flashing a message that the hard disk was about to crash."
and then
"He said it sounded as if it were a problem with the hard disk"
and then
"Considering that’s the error message that would flash, I told him that’s a good guess."
and then the hard drive suddenly works again and all are happy!
Complete rubbish
I went to the hair stylists one day and asked for a modern style to bring me up to date and make me feel better.
They said that it would cost 45, "45 I said, I can do that myself and style the cat too for 5".
I took my hair away and completely ruined it and the cat died too! But I told everyone that I was hit by lightning and they all believed me!
Honest it is true, next time I will take my hair to a garage, they are cheaper!
I think it's unfair to judge the entire PC Repair business by one shoddy shop. I agree that these people sure sound like they are proud of their service but you didn't fall for it so no harm done, right?
Did you perhaps have a really bad attitude when you walked int he door? My standard shop rate is a flat 75.00 fee plus any parts that might be necessary. But if someone comes in that is already angry or has a really bad attitude then the price might go up considerably. I've only had to use that weapon once since I opened shop in 1995. There were many times that I SHOULD have used it.
Bottom line is that I just can't imagine any shop even trying to charge that kind of money for such a simple job. I really don't think we are hearing the whole story.
"Obviously, I told them no. My son backed up the data, got a hard disk for about $80, popped out the old disk, popped in the new one, installed Windows, drivers, and everything else my daughter needed, and put the data onto the new disk."
As simple as that? Didn`t take any time at all?
I find this whole thing very dubious and you lot (me too now) are just adding to this pile of doo doo!
So f**king what!
Biggest Lemon Lot in Greenville NC.
I say the Used Car Dealers! I thought I was pretty wise, did my homework, and yet I still got had by (I'll spell it) AutoM@x of Greenville, NC. I bought a 2003 Volvo XC90 with 49,051 mi for $24,500, I only had it 10 months and the tranny goes out ($4,400).
Sounded like someone poured a bag half dollars in it. I only put 16,000 on it. I had both, oil changes and transmission a service done and nothing was said about a possible transmission problem, nor did a warning light appear until the very day of. When I went to speak to the Manager, he wasn't all hand shakes and smiles anymore. Instead he was arrogant and evasive.
I just had to face it I've been had!
Replacement window dealers are 1000x worse than either Used Car dealers and computer repair shops.
Trust me.
im a pc tech and i would never charge that i repalce one hard drive i told him to go buy and i installed it for 20$
I am an A+ certified computer repair technician, and I do repairs as a part time job. The prices you wrote about in your article are outrageous. I charge a set hourly rate of $40 an hour for most repairs. If data backup is required as part of the repair I do not charge separately for that. I quite often will undercount (lessen) the hours it took me to fix the computer if a lot of the time was spent waiting for windows to install itself. Also, I charge a set fee of $50 to do an operating system install or upgrade, and that includes a full backup and restoration of the customers data. Not every repair technician is out there to rip customers off. You just need to call the place your thinking of taking your computer and ask for there hourly rates and such, before you commit to them. It pays to check around before trusting your computer (and wallet) to the repair business.
-Keith Virge
I am a 12 Yr vetran of the PC repair/networking/telcom industry. National flat rate for computer repair is $95.00 Hr. I do not charge that rate because it is cheaper to buy a new machine that have one repaired. If you ask me to come and consult on a network install then I charge a different rate. Voice services also get a different rate. I guarantee all of my work. I charge by the hour with no minimum. My bench fee "Can be fixed in 20 minutes" is $30. I also keep my local competition's prices posted on my wall along with all contact info for those businesses so that when the customer says that I charge to much I can send them walking to the other tech who charges more. Sounds like you should have shopped around a little bit. There are many crooked techs and also many who have great service. I will personnaly give you a list of my last 10 customers so that you may call them and ask them if they are happy with my work.
Your ignorance is incredible! 1st of all not everyone can perform computer repairs. Those that think they can and do because they want to save a buck usualy wind up making things worse. Backups do not take 30 mins as you claim. They are time consuming, time = money. If you want it done cheap! You'll get cheap! Do it yourself, you'll only have you to blame. I've been in Tech Support for the ast 23 years and I've seen many idiots who thought they knew it all. Your post is toally mis-informed and does not do justice to the ethical and reliable people out there that perform quality technical support. In the case of the merchant above you probally have to look at the whole picture; why are his prices so high? rent, overhead, salaries, insurance etc. It's not just all about you! Get real!
This is exactly why I have recently started my own business to provide HONEST, QUALITY computer support, repair etc. I have worked in IT for nearly 20 years and the same can be said for "professional" consulting services. There may be a ballpark as far as hourly rates but the exact skills and depth of knowledge for any given "expert" are very difficult to gauge before it has already cost you several thousand dollars. I have even been in training classes by/for a "large enterprise database" that were more than 50% employees of that same company. They would of course be out selling their consulting service the following week for $100 to $150 per hour.
I like to think of computer services much like car repair. Most people have no way of knowing if they are being honest nor fairly priced. But once you have a mechanic you trust, you don't want to go anywhere else.
Not all pc repair shops are created equal. You have listed one bad expeirence you had out of thousand of good experiences others may have had with pc repair shops as a whole. The man told you up front and didn't twist your arm in to anything so if I were you i would very much appreciate how he conducted himself instead of taking your daughters pc in and doing the repairs and charging you for them. He was up front and honest he can charge you what ever he pleases that not to say you have to pay it. If your son son is so smart maybe he should go into business for himself. Not evryone is as computer literate as he and data backup is not always as cut and dry as you and most other laymen think. This repair shop you went to is not some kid sitting in his parents house not paying a penny for rent, elec, ect. Think about what you say before you spout out something so ignorant next time.
"Obviously, I told them no. My son backed up the data, got a hard disk for about $80, popped out the old disk, popped in the new one, installed Windows, drivers, and everything else my daughter needed, and put the data onto the new disk."
Zip zip, just like that? 1/2 hour, no problems, easy as you please? It generally takes more than a half hour just to install a fresh copy of Windows and get its drivers and certain critical software (such as updates, anti-virus and firewall packages) installed and configured.
Like many other folks who have posted comments here, I'm a PC technician myself. Cleaning up a crapware-infested machine PROPERLY is usually a pretty involved endeavor. I've spent 3+ hours per machine in some cases, and rarely less than 2 hours, to get a machine cleaned up and functioning properly again. Then there are the not-so-rare cases where the PC is "non-saveable" and must be wiped clean, which means reinstalling Windows, backing up/restoring data, reinstalling software, and reconfiguring. Of course I need to make that determination pretty quickly, because at the shop I work for, we only charge for the "system rebuild" in such a case, and all my time up to that point in attempting to save the system is lost. I simply don't get paid for it.
Also keep in mind that if you had gone for a new HD from this place, and if they started with a fresh copy of Windows as opposed to mirroring your old HD (sounds like they wanted to start fresh if they were to do the HD install), you would NOT have been paying for any "clean up"/spyware-removal work because your install of Windows would be bone-stock. It would still be a tedious and time-consuming task for the shop to migrate over the PC's old data (remember it's usually not as simple as throwing everything into a huge directory somewhere....a good shop will attempt to maintain the previous directory structures, so things in "my documents" return to the new "my documents", "pictures" go to "pictures" and all their previous sub-directories, etc). Add to that the fact that the HD was failing in the first place....extracting data from a dying HD is a PAIN and can take a LONG time as you continually get read/write errors, incomplete file copies, long seek times, etc.
The only thing to me that sounds unreasonable at that shop is the $300-$400 to install the new HD and set up Windows. But then they were completely honest with you about it and you simply declined, so what's the problem here?
The automobile repair shop vs computer repair shop analogy might have suited this stpru a little better.
As a computer repair technician, I have to agree with most of my piers in this thread as in that the results of a bench test doesn't always reveal all that is required to complete the repair, and my policy is that I produce what I quote, or there is NO CHARGE! (no advertising, word of mouth only and I may have to out source some tower repairs as I specialize in notebooks (they keep me busy as I still don't charge if I don't preform what I quote, and my quotes are based on $30 an hour (and I usually average an hour or more than quoted without adding any charge). My customers love me and I have been known to spend 1/2 to an hour on the phone with a customer giving telephone tech support for free (just fixed a lady over the phone today in 5 to 10 minutes for free, when she was happy to pay me $100 plus for a house call plus 30 per hour after after the first hour there. lol Again, I had her up and running in 5 to 10 minutes. She was so happy and impressed she asked me how much, and where to send it. I sleep well, so I told her that existing customers get phone support for free.
I was an auto mechanic as a teen, but left that field very young as to all of the rip offs I had to work for, then an automotive machinist (was a honest living, but not the healthiest environment), and started playing with these new toys called PC's back in the later 1970's. It's not brain surgery, but close to thirty years experience is a bargain for around 30 bucks an hour. If it cost me more to live a happy life? Then I will have to charge more, it's that simple. I respect the IT Pros that are formally educatd (and not self educated like myself) charging whatever they do as long as they don't perpetrate scams buy charging for services that never get rendered as I have seen both in Computer Repair and Automotive Repair alike!
That's what I think about this, for what it's worth? Maybe 2 cents!:D
Thanks for lumping all computer repair shops into the same stupid category. the prices quoted to you were indeed outrageous. However your "all of about a half hour of work" is completely daft. If your son managed to remove the old drive, install a new drive, run the installation of windows, (restore disc?), copy all the data from the old "failing" drive to the new drive and "everything else" your daughter needed in half an hour.... the he sir, must be the lord Jesus of computers.
I work at a shop. I have for quite some time. I am not a self proclaimed "guru" or some garagetech. I am a professional that facing issues I would have never imagined encountering. Our shop would have charged a general diagnostic to verify faulty hardware and check for other possibly bad items, ($60). If the hard drive was the only problem then a ballpark of $100 on the notebook drive. An additional "unit" of labor, $60 (charging by the hour would put us out of business, because some things do take quite some length of time). This would include an image of the drive, (if possible) and installation. Or we would fresh load windows and copy data for 1 1/2 units. Turn around here is usually no longer than a week even when we're slammed, and usually faster than that.
Their pricing scheme should have told you right from the start that they were not in fact professionals. Sounds more like some little tattered shed with some self proclaimed "guru's". Again, thanks so much for lumping all the honest hard working technicians out in the world with the slime you allowed to make a fool out of you.
Computer IT and Wireless Network ISP - Charleston, SC.
You have a good point, sometimes knowing how to do things like that save consumers lots of money. One thing I try to remind people of is to try to avoid small shops in plazas, parking lots, or such etc. These places do have a higher rate than you would get looking a freelance technician up, or a respectable company. Step into a Best Buy, Radio Shack, or small "Computer Shop" and ask them to see credentials. Ask them for perhaps an A+ Certificate? You would be surprised to find how many "deer in the headlight looks followed by insult to some.." Now goto your local ford dealer ship etc, and ask the same. Compare, Contrast, Rinse and repeat. If you want a guarantee, just like cars, where you go may have more significance than cost... After all, Quality doesn't Cost, it Pays! Moral of the story, spend time finding someone with a reputation first; or simply consult your local google for free. - Cheers
*On a further note*
"Comparing IT with Car dealers is like comparing Apples with... Sticks. Somehow connected, but nothing alike."
It's shops like those that give the rest of us who are honest a bad name. I agree, I would choose a used car salesman over this shop any day of the week.
As a freelance computer consultant, I have to say that we're not ALL like this, some of us try and be as fair as we can. Looking for a trustworthy and reliable computer tech or consultant is more akin to finding a good mechanic or doctor than the comparison made in this article. Also that being said we ALL work to make money, and the costs and overhead of running a legal business these days are much higher than most average people are aware. Also becoming a truly effective computer tech or consultant takes a large degree of training and years of experience coupled with an on going learning curve that never stops. Knowledge comes at a price, but that should never be an excuse to gouge a customer. The best techs and consultants focus on obtaining success through the success of their customers, not by robbing them blind.
But what is the neophyte to do? My advice is solicit personal recommendations from anyone you trust. Barring that tread carefully, and remember that the shop with the biggest ad or glitzy web site may not be the best course. This type of advertising costs money, and it's not going to be their money they spend... Asking for references is a good idea, though who knows who you're 'really' talking to, a family friend, partner... You get the idea... At least asking this question will show that you're attempting to be an informed consumer. Oh and as an informed consumer, take the time to do your own self evaluation of the computer in question. How old is it really? Have you been happy with it's performance when it WAS working properly? How much is a new machine (you may be surprised) as opposed to upgrading or repairing the original machine?
The prior analogy made in reference to a mechanic is a good one to follow when dealing with a computer store on a repair basis. Get it all in writing, request a quote and require your authorization prior to any changes to the quote and it's stated price. Require that they explain the work involved so that you understand what is to be done, why it's needed, and what will be the expected result. Request that your old parts are returned, especially old hard drives since even if they're determined "defective" they often still contain your potentially sensitive data. As before, know the value (or lack of) of your computer from a replacement standpoint.
As always "Be careful out there.", and don't forget those backups!!!
And the an option,
I would have to say that this problem is all too common. There are computer repair/sales/service shops that try to get rich off of one customer.
I work for a computer shop in Tulsa. The shop I work for charges by the job (not by the hour). From your descriptions We could have supplied all that for a charge of parts 59.95 spyware and virus removal with data backup $45.00 and labor $20.00 for a total of $124.95. There are some instances where a reload or repair of the OS is nescessary and that would tack on an additional $65.00.
The computer shops that decieve and overcharge customers are making a bad name for other computer shops across the nation.
I have to agree with this that is awwful on the amount that they wanted to charge you for that type of service. I own and run a computer shop and those kind of prices are awwful and it gives the good computer shops a bad name for all the stuff you were talking about we look at computers for free and only charge if we can fix the issue with 95% of the time we can. I would only charge 65.00 total for data back up and if it did need a new hard drive price of the hard drive plus 65.00 for the reload of windows get all updates then we throw on a 1week grace period so if somthings not rith we address the issue for free that should have been fixed in the first place But yes that is crazzzzy what some of thease shops charge thats why we started our shop to help try get a better name out there for pc repair shops.
yes,they tried to screw you. i work for a company in tulsa, ok named computer nerdz!at current prices in our shop you would have been looking at about $85 for a 80gb hard drive and 2.5 hours labor@$89.00 an hour with tax you would have been looking at about $311 for the new drive,a fresh install of windows(provided you had a valid product key) and a data backup.so no not all computer shops are bad.to reinstall windows is about a 4 hour job by the time you find and load all the drivers and download all the microsoft updates,but since we can work on other stuff at the same time we find it fair to only charge the 2.5 hours of labor.i hope this might change your prospective of computer shops some,we are not all bad.
I have a Yellow Pages ad that says Open 7 days a week, and also Emergency Service. That gets me lots of serious business owners coming for help.
My wife and I run this business in our home. I do all the technical work, she is really good at working with a demanding public. I get many compliments about how friendly she acts. We have been in business over twenty years.
One important policy we have is we don't charge if we can't fix the computer, and that includes the jobs that turn out to cost more than a new computer. We also don't charge for estimates. I think our business policies help our public relations.
We still get angry customers. I don't think this can be avoided when working with such a wide range of personality types.
The only comment I can make about all that's written here concerning a daughter that had a problem with her laptop and her Daddy who had difficulty working with a repair shop, is that the Daddy was part of the problem. But, you have to agree he was the buyer and can later take his business where he wants.
One last final comment. Nobody taking part in this show of opinions gave recognition to the range of hourly rates charged in different parts of the United States. I am near Washington, DC and we have high rates averaging $100 per hour. I have talked to people in Florida and Southern California and they can hardly charge $25 per hour and survive in business. It all depends on where you are located.
I think that some of his prices were fair and some were exorbitant. Regardless of whether they charged $1 or $1000, the point remains that in a free enterprise world, anyone is welcome to charge any rate for any service and the buyer is welcome to shop around if they don't like them. Thrice you were given prices, thrice you didn't like the price quoted and thrice you decided to stay there. In the end, you willingly paid an irrelevant amount of money ($65) to have them diagnose a problem to which you already knew the answer before walking in. If this company is still in business today (a year and a half after the writing of the article) than some people must be willing to pay these prices.
You compare their labor rates with the $0 labor you paid your son to do the same amount of work (because that's what family is for, am I right? ^^) and insist that because they *gasp* charge money to do work *double gasp*, that makes them bad, evil people.
If I were called out to do a data backup, HD install, and reinstall windows, the cost would be around $300-$400, plus the cost of the hard drive. Less then they priced you at, but compared to other companies in the area (excluding mom & pop businesses), it's around the average.
Spyware/Virus scans run $200-$300, depending on how infected the computer is (200 if unattended scans clean it up, 300 if I have to go behind those scans and dig through the registry myself), although if your HD needed replacing ANYWAY, scanning the dying one for viruses is a waste of time and effort. I'm surprised they even offerred it as an option... it wouldn't actually fix the problem.
As for "Was the PC running slowly?", it may surprise you to learn that no, not all PCs run slowly. Just the ones running Windows XP SP2 with Norton Internet Security 2007 on 128-256 MB of RAM. Dying hard drives will slow a computer down, not enough RAM (and god awful AV/IS packages like Norton that take up the memory footstamp equivalent of the square mileage of Texas) will slow a computer down, viruses can slow a computer down... If your computer was already running slow before this, you might have needed more RAM too. Asking if the thing is running slowly is an entirely fair question to ask.
Now in my personal defense, I'd like to add that I personally feel that many companies out there charge more than what I consider a fair rate for the work provided. I know the amount of physical labor I put in at any given job and half the time I'm surprised people actually agree to pay the prices I'm charging them, but keep in mind I'm working for a company that has their own employee expenses (my salary, my benefits) plus the cost of vehicles and other things they provide us (I don't work for that abysmally sucktastic Geek Squad and would sooner saw my arm off with a rusty butterknife than put in an application there before you ask) plus advertizing, etc... I'm still not sure where my company comes up with its prices but on days where I only get one or two jobs in a given day and walk away with $100-$200 between those two jobs, that barely covers their expenses. Hell, if I'm walking away with $100 or less, it's actually COSTING them money that day.
To repeat, I agree that some companies (including my own) tend to charge more than what some of the labor is actually worth but is that really any different than doctors, dentists, psychiatrists, and lawyers? If not for my inurance, I'd be paying my doctor $75 just to probe me for 15 minutes and tell me I'm fine. I pay my dentist $85 just to brush my teeth every 6 months with some toothpaste that tastes nasty. $300 to back up your data is a bit much but really, I've had people tell me they'd rather pay me to back their data up ($150-$200) than do it themselves.
I've had people tell me they'd rather pay me to reinstall Windows and set their printer up again (about $200-250ish) than do that themselves. Is it difficult? No, a well-trained monkey could do it. But when I give someone a number and they ever so gleefully tell me to do the work and cut me the check, what am I to say? I think they're fools for spending so much, but it -is- their money, after all. They always have the option of telling me no.
On the other hand, I also encounter customers who expect me to fully scan each of their 5 computers for viruses and spyware, sell them a new router, set up a secured wireless network, join all 5 of their computers to it, configure file sharing on all of the computers (ranging from Win 98 to Windows Vista), share every printer on every computer to every other computer, and their jaw hits the floor when I tell them I can't do all that and shine their shoes for $99.95. Some companies suck, yes, but some customers suck too. Such is life. The same can be said for anything from a mechanic to a doctor to a computer repair service to a veterinary clinic...
We offer 3 services: Fast, Cheap, Reliable. Pick any two. But now I'm going off on a tangent here :)
For a mom & pop shop, I wouldn't expect to pay much more than $65-$85/hr since they probably aren't comping "employee expenses" and won't have a hefty advertizing budget. The people who "do this in my spare time" might even do it for $25-$45/hr. But for an established company who has to pay rent on a physical building (and moreso if they dispatch techs to your house or business onsite), I wouldn't expect to pay less than $125-$165/hr, possibly more. And incidentally, a full "virtual bath" plus HD install plus reinstalling windows would not be "about a half hour of work". You're looking at about an hour, give or take for the HD and OS plus drivers depending on the brand of laptop (Sony Vaios are notoroiusly difficult and tedious to disassemble as an example compared to Dells which are rediculously easy). Full Anti-virus/Anti-spyware scan is an hour or two (not that you would need one as I've already pointed out).
Again, if you don't like the price a particular store is charging, it's your money; take it somewhere else or fix it yourself. Everyone places a different value on a given amount of money. Whereas you and I could agree that $400-$500 seems a bit steep for three hours worth of work, I've written up five hour bills for a little over $650 and been asked "That's it? I was expecting it to be more". True story.
I understand your frustration, as many shops do charge much more than what is fair. I do not own a "shop", as I find working out of my home much more convenient, cost efficient and it enables me to offer lower rates over some shop with $2-5000 a month in expenses.
Were not all bad, take any profession out there. There will be people who care and really do want to help you, and there will be outright crooks who take advantage of your lack of knowledge or particular situation.
When choosing a computer shop, forget the whole "Shop" part. Find a local computer tech who is fair, honest and upfront with you. You may have to dig a little, look for us on Craigslist, 2-3-4th page of the search engines like Google and Yahoo and other online service directories. You may have to go through one or two until you find one who you can work with and trust.
Like everything else in life, trial and error.
There will always be good and bad, Please don't down all of us because of "a" bad experience.
Cory (OKC Computers)
As a Computer repair place myself I would like to let you all know, not all of us are like the shop in question. while I do offer $55/hour rates for home users I typically charge between $45 - $120, plus parts *which for a hard drive would be $80-$300 depending upon size which I would ask the owner beforehand, and I offer a FREE consulting to locate the problem BEFORE I repair anything or quote a price. like I said not all computer guys are crooks.
As a computer technician (i work part time because of high school) I can tell you that most computer repair shops charge way too much. I charge about $20 dollars per hour if that. It is a better idea to find some kid to do the job...usually he/she can do it better than these "professionals".
I really Enjoyed your computer story. One question, how would you fele if that was all done free? you pick the part that is bad. or not. but free? Is that a service you would be intersted in?
I'm in southern California. Do you have any recommendations to find good priced repair shops? Or perhaps find out what is considered a decent price.
I worked as a Network Support Technician for a local networking company and many times we had home users come in and ask for us to repair their desktops/laptops. We always took the work because we'd be stupid not to. We charged $69/hr for the work if done in-house($79/hr to go on-site) and for parts did cost + 25%. As a general rule if we had to reload the OS and didn't have any complications durring the reload we would charge 1 hour to load windows and drivers. Transferring data off the old hard drive(my documents, favorites, etc..) we only charged 1/2 an hour. If we had to load programs and then transfer saved data to the programs etc we just charge the time it took. In your case the bill would've probably been around $100 for the hard drive and probably 1.5hrs x $69/hr so right at $200. Not all computer repair shops are like this shop in question, that place is outrageous.
Well, based on your experience, I guess I would have to agree, however, being a PC repair tech myself, and knowing the car dealers that I have delt with, I must disagree. It is a problem that we must all face, no matter where we go to get help, to check out the best prices, and see f they can be beat. I, mkyself, only charge $49.99 per hour to repair either a desktop or a laptop, and can find hard drives at very cheap prices and install it for only $10.00. Back up, however, I do not currently offer. But spyware removal being about $200.00 anywhere you g, I can tell you to install AVG for FREE, which I recommend to all of my customers, along with Windows Defender, which is also FREE for use on Windows PCs and laptops. I recommend two spyware programs to run on your PC, and neither of these use as much resources as does those that cost a pretty penny. As for your total cost, if you would have gone to me, it would have been about $150-$200.00. Maybe not even that much. Oh, and all f this would have probably taken an hour or two, minus the back up. But, I do apologize for you poor experience, as a fellow PC repair tech.
Well I see both Sides of this one.
First A real computer repair shop has real certified techs..(you might want to look into the time and cost of Microsoft certs)
If his markup on a hard drive was $120.00 he was ripping you off. but I'm guessing he was planning to install a bigger drive then you bought for $80.00.
The best part of reading this was the 1/2 hr remark. I've been doing this for 25 years. you know there is no way even using Ghost that I could swap the drives, run REAL spyware test, clean up a system's temp files in 1/2 hr. Hell when I run Spyware sweeps we run 4 programs each scan takes 15 min to 1.5 hrs (depending on drive size and data) When doing this on-site the cost to a business is high. NO QUESTION. when I work in my shop I can start a scan and move to the next system (meaning I don't have to charge for the scan time.
Have you ever run a small business? any idea what workmans comp, insurance, and the general cost of having employees cost a small business? remember we don't hire the 18 year olds like best buy does. we don't get away with paying a trained certified tech $10-$12.00 per hour... on top of that all of the real tax breaks go to the big companies... We have 1 thing our reputation and our service. Both of these MOST of us take a great deal of pride in.
Thoes who don't will be swept away sooner of later.
Have you ever got a call at 3am because a clients server decided to fail? (try calling best buy at 3am for help) Small computer companies are what keeps the USA running. when you call dell for service do you have any idea what happenes? do you think they drop a tech on a plane and send them to your door? They call a local company and farm out that companies staff. (you have no idea how many of the BIG guns in this business are handled by small computer companie.
This is what I know:
If you would have walked into my shop. you would have been told that a trained and certified tech would be looking over your system (FOR FREE) he would be in touch with you in the next 24 hours and let you know what needed to be done to solve your problem. If the failing drive could have been ghosted to the new drive the cost would have been very painless. Once that was done we would have run base spyware test (as we need to test the drive anyway) If it could not have been ghosted we would have taken a look at how much data we needed to save and called you with a quote...
See We have been doing this a long time! Were still around because we know that we don't need to take as much as we can on every computer that walks in the door. If we are honest and we take care of the client we will make 10 times as much from the people they send our way...
You know what? there are many more dishohest customers then there are Computer shops... You have no idea what we see, you have no idea what clients can come up with. I have had people bring back a new non working system because "it just stopped working" for a warranty repair.. only when it walks in the door there are dents in the case.... parts are missing so on...
How did I get spyware? I don't surf anyplace.. then we trace the temps and histories to find that we are dealing with the new king of porn..... Yet I should fix it for free...
tell you what when I can find other techs who work for free, When Microsoft Certs become free, when my vendors will ship parts for free. and when my rent, utilities and advertising is free I'll be happy to work for free too. and you know what.. people would still whine about something.
Most of us in this business who own/run/work in a small computer shop don't do it for the money. we do it because it's what we love to do. It's an art! a monkey can be trained to build a computer. But I'd love to see him make Vista work on an older network. I'd love to see him in action when a client with 200 people are not working because of a hardware crash..
To this writer I can only say 1 thing... I'm glad you don't live near our shop....
as for you tech's ad small shop owners out there. you know the drill just keep doing what you do best. The asshead of the world will never understand what it takes to do what you do...
I think the writer of this post is a moron! I do computer repair and I don't have alot of overhead. So I don't have to charge higher prices. In this situation. I would have suggested first of all a diagnostic of the hard disk. And let the customer know up front what that would cost to run that test. If the hard disk was bad and needed replaced I would call the customer let them know what a new hard disk would cost and price for reinstall. no need to even run spyware or anti virus if doing a fresh install as his son did. At any rate the customer would be informed unless they specified "Just fix it and bill me" If you didn't like my price go somewhere else! if you got a son who can do it then why pay a professional that has overhead? So you sir ...FAIL!
You sir are an arrogant jerk. First off not everyone knows how to do anti spyware and virus scans and everyone certainly doesn't know how to install an new hard drive and backup data. Secondly these prices aren't a rip off they are the going rate you are paying for someone's knowledge and skill. What you are saying is equivalent to getting annoyed with a home wiring electrician because you could have just bought your own wire and had your son do the labor. Thirdly you don't have to have these optional services if you know how to defrag yourself or have a knowledgeable son. If your son were to work in the tech field he would be paid the same rate for installing a hard drive but clearly you are an ignorant fool.
lol @ half hour of work.
I'm not a computer repair worker, but I'm doing some market research right now and I came across this article/rant. I agree with some parts but I'd like to inject some logic into this discussion.
$300 to back up a 20gb hard disk: unreasonable for people like us. Geek Squad and similar outfits also overcharge for this type of backup service. Of course, this value is completely relative. For someone who has no idea how to back up their data, it might be worth $200-300 to have a backup done for the sake of their data rather than wasting hours and hours of their time and their friends' time trying to figure it out. For anyone remotely tech savvy though, this is an absurd amount to pay. If you think it costs too much, then don't bother. But there are other people who think it's worth it and that's what they're counting on.
$250 for a pc clean-up: Again, this sounds high but some people who don't know better have really, really, gunked up computers. My parents are a great example of this. When they start up windows, like 10-20 programs load up in the task tray and run in the background, making everything else run like molasses. Having this stuff cleaned up really well can give you a significant increase in productivity, and if you value your time, $250 can easily be worth it. But if you are tech savvy like many people are these days, there's no reason why you can't take an hour of your time to do this yourself.
$300 to install windows seems reasonable, if they are also installing all your software. In my experience, setting up a new PC from scratch (installing OS, drivers, apps, etc) is a 5-10 hour experience to do it right. If the technician is any good they will also give you an imaged backup of your freshly installed OS/apps so next time you have to do this it will only take 30 minutes start to finish. But if you have the knowledge to do it yourself and you don't mind wasting 5-10 hours of your life, there's no reason to pay this. But many other people value their time more than that and would rather spend that afternoon with their families.
You are absolutely right that it makes more sense to buy new if you are really spending that much money at a repair shop--this is just common sense. But if it's something ~$300 and it will save you a lot of time and hurting, then go for it. Enjoy your life and let someone else deal with this mind numbingly frustrating computer stuff.
I had very simmilar axperience trying to solve my computer problems.
Laptop had pover jack problems and did not charge battery properly or supply computer whan it was on external power.
I talked to few shops and range of repair cost was from 75$ to 400+ dollars to replace whole motherboard , where power jack was installed.
I decided to fix problem myself.
One shop in portland oregon sold me the wrong part which turn me to search part on internet.
Found that DC jack for 5.98$ . Took me some time to figure how to take computer apart (just screws , puling and pushing , not a science .
Jack was soldered with the six pins down to the motherboard and it was the only serious action to take old jack out. Everithing else was just matter of orderly pulling parts out and pushing them in .
Price of 75$ was ok price but that guy even did nit know the right part for the job .
Other two prices of 250$ or one to replace motherboard for 400+ dollars were way out of fair and normal pricing for the problem.
So, YES ...beware of computer shops . Lots of them think that nobody is smart as they are ...:-))))
Imagine...puling and pushing repair technology presented as a top secret science...:-)))
God bless you all !
I also do pc repair. But I cant find myself chargeing what the larger shops charge. I feel I am being dishonest and ripping people off. When they charge you $100.00 to even look at your computer you know your going for a ride. I do alot of on site service calls and always get called back due to my fair rates and honest oponions. I also will show them the simple things like installing memory and swapping out power supplys. Things that larger shops love to make their money on. There are a few honest pc repair people out there and I happen to be one of them.
Customers will use you and return to you for a few reasons:
#1 Price
#2 Confidence in your skill and honesty.
#3 Feeling valued.
Thanks,
wow you guys have shitty repair shops there. I wirk as a repair tech and we would never think about charging more then $300.00 for ANY job! At that point it would be better to buy a new system.
want you! Actually, I want you to help me, but I am willing to offer something in return. Since we all know that you don't get things for free, you help me and I will help you. Here's what you'll get. You will get a free review of your auto insurance. This alone is a $400 value. Since I am a generous guy, I am going to give you more. I will enter your name into a drawing for a really cool $50 VISA gift card that you can use anywhere VISA is accepted. I have one of these to give away. So now that you know the prize - here's what I am asking in return. For every person you get to sign up for my newsletter, you get one entry in the drawing. If you get 10 people to sign up, that is 10 entries. I am providing you with with this link for them to sign up: Subscribe to the Law Offices of Jonathan G Stein mailing list. After subscribing, make sure they email me at this new account with your name, your email address, their name and their email address so I can put you in the drawing. After all, if I do not know who ref
erred them, then I cannot pick your name as my winner! I want to be perfectly clear one on point: I am not looking for you to refer me new cases for this drawing. you refer me a new case, I appreciate it, but your name will not be entered into the drawing for that. The drawing will be held on June
We see this happening everywhere.
These guys are just getting away with Murder and people are paying the money for some reason.
I started my company to help stop this overcharging of customers and think that my prices are very fair. Your cost would have been $80 - $100 for the hard drive (That is the normal price for an 80GB laptop hard drive with no markup) and $159 for the backup, hard drive replacement, and the Operating System Install. We would pick the laptop up from you and return it after the repairs are done.
We find that our customers save an average of $200 by using us and that makes us feel pretty good.
We may not make as much money as the other guys but we know we are fair.
This is not an ad for the company just an observation, thanks for reading.
I agree, great post!!! My daughter spilled some soda on my laptop, it was still under warranty but it didn't cover it they said I need a new mother board and wanted 600 hundred , what a rip I could get a new laptop for that much and new mother board for 150.00 and do it myself. so I( agree 100%
I've ran into this doing some "secret shopper" research in my local market. I opened a computer company focused on sustainability (I know...'how does that work?') anyways, I setup our company to just charge low flat charges for each particular job so that the time doesn't matter, just the work. We've had 0 complaints, so far so good. Shameless plug, maybe some of the companies can learn from this posting and stop being thieves!
www.a2isgreen.com Dotcom Computer Solutions
The way I see it the author doesn't have a clue about the time involved in computer repair, this shop was bad, but how much worse is a bad generalization in the media.
Data Backup 20GB to an external drive (1-2 hours(depending on archives and size of files))
Data Backup 20GB to DVD (1-2 hours depending of burning software plus 4 dvds)
Virus/Spyware check 20GB (2-3 hours again dependent on files(if your are using quality software that doesn’t just slip across the files but really reads all of them))
Replacing a hard disk on a laptop (no more than .5 hours plus cost of drive, many small repair shops buy hardware retail then try to resell it for a profit(not enough volume to warrant a wholesale account, and not enough common sense to buy online))
Install OS, drivers, and updates (depending on client provided software: if client provides their restore disk than drivers don’t take as much time, but that might be made up with updates if the restore is to xp sp1. Could take upwards of 4 hours dependent on system add-ons and internet connection speeds.)
Restoring data (again 1-2 hours for 20GB of info, it is the transfer of information that takes time)**note I’m not talking about ghosting a drive here, I’m talking pulling individual files to an external source, if a drive has a virus you don’t want to ghost it cause you would just transfer the virus to the next drive. Besides if the virus is the problem you wouldn’t need to replace the drive, and if the drive is the problem you wouldn’t need to do the virus scan.
So, let's say in all you are looking at around 7.5 hours to backup data, replace the drive, install the OS, drivers, and windows updates, then restore backup data.
In this case the tech shop was obviously overcharging, but probably because the business was failing, it doesn’t really sound like they knew what they are doing anyway.
If the tech charged $65 an hour plus the bench fee, then you’re looking at $552.50 plus parts.
And that’s only if they are charging hourly for services that should be set prices anyway, like a virus scan, or an OS install. As the time these services take is completely dependent upon the computers processing, ram, and size or fullness of hard drive.
Obviously you need to do some research on your own to ensure you are not getting ripped off, but DYI is only good if you really know what you’re doing. Are you sure you didn’t replace a good drive that really only needed good virus software to remove an elusive virus. The most popular and best selling security suite is only 95.7% effective on detection and removal of virus’, and if you went a less expensive route, you got even less protection.
I have to disagree with Sam Ceylani’s list of why people will come back to you, I believe it looks more like this:
#1 Business integrity. (skill, performance, honesty)
#2 Value of service. (bang for your buck)
#3 Marketing (the way you present yourself and your business)
#4 Price (people will pay more for quality)
But... what do i know?
I found this while searching for something else. I own a computer shop and I like to see both sides. In this case I cannot see the shops cost justifiable. I do see people come into my shop and complain about my prices. I know my work is very reasonable. I do my home work and always for the most part can quote the price of any shop’s labor in town.
For something like what’s quoted here. To transfer data from a working drive to a cd or flash drive for the customer , Install a hard drive and migrate data from the old drive and then do a full system health check should in my shop run in the range of $200.00 give or take $25.00 depending on what shows up on the virus scan. Not counting the hard drive cost. I always offer the walkin a chance to get there drive from anywhere they want. Or they can get it from me. I can beat Wal Mart on much of what I sell but not all the time.
Many shops look at walking as a victim waiting to be had were we should be looking at them as a potential new regular customer. I see the later all to often when I am on a trip and I check out another computer shop. More often that not I see some of the worst and most uncontrolled theft taking place with the person behind the counter. It sickens me to think that a person is being taking due to his lack of knowledge and his need to have his computer fixed as soon as he can get it fixed.
I think it’s a good thing to expose those instances when they happen. But I hate it when I find an article like this one in print because I have to defend myself and the trade that I do love so much. A good computer shop is like a good mechanic shop. They are very hard to find but when you find one then shout it to everyone you know.
There are many good computer shops all over the place in every city. But people have to go through many bad ones before they luck up on that one good shop. Maybe, just maybe one day these bad shops will fail. And then the good ones will stand out. In this business however I have learned that the nice guy finishes’ last all the time, till they hang on long enough to watch the bad ones go under. If you are able to keep standing tall. It will change. Then you will be the good guy on the block. I hope I get there some day. I am in the trenches’ doing my best every day of the week.
I hope to one be able to write my own article and have it get around the net and may be read buy a few people. It could get people on both sides thinking. And so hard thinking is what both side may need. The sun will rise on anew kind of day after that. Wonderful thoughts can make wonderful changes.
www.myputerdr.com
the typical bad guy repairman story. there are a lot of them out there, and it is destroying our industry. I have been a computer tech for over 23 years and have worked for other people and watched fly by nighters destroy what few good guys have tried to fix.I am now home based, and have a select clientel and do business by word of mouth and am very busy. My point I guess is if you need a tech , ask friends and family if they have someone they trust.. just like friends, and doctors, and lawyers ect.. there are good ones..and there are bad ones.. find a good tech, build a relationship with him or her and you should never have any problems.