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Email Protocols: Where Do We Go Now? (4 tags)
Having established that email has a complicated history, tends to drive people crazy, has had entire books written about keeping it under control, and is broken beyond all repair for some people, let's try to work out what we can do--practically speaking--to make using it less of a hassle. Giles Turnbull explores our state of email and provides a few glimmers of where we may be headed.