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Build Your Own AIM Answerbot (33 tags)
The easiest way to solve a thorny problem is to ask a guru... yet when you don't have access to a resident expert just across the office, what can you do? IRC bots solve this problem -- if you have access to IRC. Robert Treat redeployed that idea within his company across AIM with a bit of Perl, a database full of answers, and a couple of hours of time.