I recently needed to do some upgrading and cleaning of my tower computer.
The chassis comes from a well known and respected manufacturer, and it had claimed to have a removable dust filter. I contacted the company about how to clean this and was told to remove the bezel and I would be able to access the filter. Only problem was that this required removing the drives, which was entirely impractical.
I decided just to use my air compressor to try and clean the filter along with blowing out the rest of the components.
Finishing that, I put the PC on my workbench to do my upgrades and (behold!) saw the filter’s clips near the bottom of the bezel. A simple pinch and tug and the filter was out.
This companies lack of “support” had me thinking that the product wasn’t so well designed after all, and that its engineers had done a poor job, which turned out not to be the case.
Unfortunately, this is a problem I have also encountered in OSS. Those who aren’t savvy enough to ‘just figure it out’ (and these types will arrive en masse as Linux moves onto the desktop) will inevitably be turned off by a lack of simple documentation or the indifference of some developers.
Better supported software stands a good chance of succeding over ‘better’ software.
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