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   Linux FAQ > 12. How to Get Further Assistance
Question:  12.2. What to Put in a Request for Help.
Answer:

Please read the following advice carefully about how to write your posting or E-mail. Making a complete posting will greatly increase the chances that an expert or fellow user reading it will have enough information and motivation to reply.

This advice applies both to postings asking for advice and to personal E-mail sent to experts and fellow users.

Make sure you give full details of the problem, including:

  • What program, exactly, you are having problems with. Include the version number if known and say where you got it. Many standard commands tell you their version number if you give them a --version option.

  • Which Linux release you're using (Red Hat, Slackware, Debian, or whatever) and what version of that release.

  • The exact and complete text of any error messages printed.

  • Exactly what behavior you expected, and exactly what behavior you observed. A transcript of an example session is a good way to show this.

  • The contents of any configuration files used by the program in question and any related programs.

  • What version of the kernel and shared libraries you have installed. The kernel version can be found by typing "uname -a," and the shared library version by typing "ls -l /lib/libc*."

  • Details of what hardware you're running on, if it seems appropriate.

You are in little danger of making your posting too long unless you include large chunks of source code or uuencoded files, so err on the side of giving too much information.

Use a clear, detailed Subject line. Don't put things like "doesn't work," "Linux," "help," or "question" in it—we already know that. Save the space for the name of the program, a fragment of an error message, or summary of the unusual behavior.

Put a summary paragraph at the top of your posting.

At the bottom of your posting, ask for responses by email and say you'll post a summary. Back this up by using "Followup-To: poster." Then, actually post the summary in a few days or a week or so. Don't just concatenate the replies you got—summarize. Putting the word "SUMMARY" in your summary's Subject line is also a good idea. Consider submitting the summary to comp.os.linux.announce.

Make sure your posting doesn't have an inappropriate References: header line. This marks your article as part of the thread of the article referred to, which will often cause it to be junked by readers, along with the rest of a boring thread.

You might like to say in your posting that you've read this FAQ and the appropriate HOWTO's—this may make people less likely to skip your posting.

Remember that you should not post E-mail sent to you personally without the sender's permission.


This FAQ is from Linux Frequently Asked Questions with Answers, maintained by Robert Kiesling

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