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Mark Friedman began his career as a programmer for the DuPont Corporation in 1977 and has been in the computer field ever since. He has a master's degree in computer science from Temple University and is the founder and president of Demand Technology Software. He has written numerous technical articles, conducts training seminars in Windows performance, and publishes a monthly newsletter. Currently, he is working on the design and development of professional software tools for Windows performance management.