Ben is a co-founder of live|work and over the past eight years has directed his passion for social impact projects into delivering successful change for the public sector. Ben graduated from Liverpool John Moores University in 1994 with a bachelor's degree in fine arts, following this in 2000 with a master's in responsibility and business practice from the University of Bath. He has a background in design and innovation in network enabled services with Razorfish and Oyster Partners, working with Orange, Vodafone, Nokia, Sony, Experian, and Oracle.
Ben has provided strategic guidance and project delivery management on a range of high-profile public sector projects for organizations such as the National Health Service Innovation Institute, The Design Council, the BBC, the Home Office, Vodafone, Experian, and the Royal Society for the encouragement of Arts, Manufactures and Commerce. He has written articles for the NHS's In View magazine and has been featured in the International Herald Tribune. In 2009 he was voted one of the top 20 most influential designers in IKON magazine. His academic connections include SAID Business School Oxford, Cranfield Business School, Interaction Design Institute Ivrea, Köln Institute of Design, and Royal College of Art.
Webcast: Service Design: Designing cross-channel service experiences
March 14, 2013
We'll start with a brief introduction to Service Design and cover a case study from an insurance company to demonstrate its key service design ideas and methods. Gjensidige- Norway's biggest insurance company—is a large organization dealing with...