Dave Ensor is manager of Worldwide Solutions, PATROL R&D, with BMC Software where his roles are to assist customers in their use of both BMC's PATROL product and the Oracle Server, and to feed the results of his field work back into product planning. He has more than 30 years of IT experience and has been involved with the design and performance issues surrounding Oracle since 1987. For many years he led Oracle Worldwide's Performance Studies Group based in the UK, which provided consultancy support to both customer and internal projects with critical performance requirements. Dave is well known as a speaker on performance management and design; he presents his papers at user conferences and writes and delivers one-day seminars. He lives in the UK just outside London, but spends much of the year traveling to user sites and meetings. In his spare time he also travels, but in this case without his laptop and with his wife. He can be reached at dave_ensor@compuserve.com. Ian Stevenson is a freelance consultant specializing in database design and development. He has worked with database technology for 19 years, starting with early hierarchical models. He worked for Oracle (UK) for two years in post-sales support and Human Resources Development. This is where he formed his friendship with Dave Ensor. Ian has a first-class honors degree in mathematics from the University of Southampton and is a member of the British Computer Society. He is married to Brenda and has two children, Todd and Tara. He is a fanatic supporter of the Southampton football club. He can be contacted via ian@westmail.demon.co.uk.