It’s important to understand volunteer motivation to encourage further altruistic and mutually beneficial behavior. O’Reilly Editor Andy Oram has created a short survey for people to contribute to community documentation:
“Do you answer questions on mailing lists about how to use a software tool or language? Do you write documentation, put up web pages, or contribute to wikis about software? If so, please take the following survey to help O’Reilly do research that will help us understand why people contribute to documentation (versus software projects themselves.) The results will be published on the O’Reilly web site, and may help software projects and communities get more such contributions. We’re only interested in hearing from people who do this for non-monetary reasons.