Wow! It’s been exactly three years since I purchased my PowerBook. This metal beauty is my first Mac ever, and has forever changed my life for the better. OS X, Cocoa, Mac DevCenter, the Apple Store, and the overall Mac community have been nothing less than incredible. What a great investment!
Along with my PowerBook and internal upgrades, I also purchased an extra PowerBook battery, an iPod, AppleCare for both the iPod and PowerBook, and a .Mac membership.
Looking back, I definitely wish I had not purchased the .Mac membership. It’s just wasn’t worth the money for me, but it’s all good now — my account expired today, I’ve long since switched my e-mail address, and I’m glad to be saving $100 this year.
My iPod has definitely been useful, although I wish I hadn’t squandered the $50 gift card I got from the class action settlement related to the bad batteries. A battery that holds a charge sure would come in handy right now. Oh well. Live and learn.
My PowerBook’s extra battery was definitely a good purchase — kind of expensive but it has saved me on many occasions…except for the ones when I forgot to recharge it. Doh!
And now for the AppleCare. Was it worth it? Hmm. Let’s see…
The one phone call I made to tech support certainly doesn’t qualify for much. Some teenager answered the phone who wasted my time and ultimately couldn’t do much except read a script. Notice I said “one” phone call…I never called back afterward.
Then there was the time when I noticed that my PowerBook’s latch wouldn’t keep the lid closed. A simple tap was all it took for the PowerBook to open right up, which wasn’t very suitable for toting it around in a backpack. It sure was nice being able to get a box in the mail, send it in, and have it back within a couple of days. But that would have been covered in the complementary coverage, so I’m not sure it really counts toward AppleCare kudos.
Approximately 2.9 years passed without any problems whatsoever. Yay. But then my latch stopped working again. No problem. I sent it back in, and they took care of the problem. Good on ya’ AppleCare. You were there when I needed you.
But in hindsight, was $239 worth what amounted to a single service call? Surprisingly, I think it probably was. Sure, I could have saved a few dollars by having a 3rd party perform this most recent repair, but what about the peace of mind over this three year period? Now I’ll have to start paying per incident for problems…or try to fix them myself.
Has AppleCare been worth it for you? Have any props (or tirades) you want to share? Any third parties you want to recommend in case future non-AppleCare-covered problems come up?