What happens when an Apple Upgrade doesn’t work with your original serial numbers or you can’t find the latest serial number? A lot of frustration, that’s what. KKP bought a copy of Final Cut Studio Crossgrade that came with four discs and no serial number. After an unsuccessful search for the original Final Cut Studio serial number, she tried using a FCP3 serial number to no avail.
Theoretically, this isn’t an got-Applecare-or-not issue. You should be able to retrieve your serial number whether you’re covered under Applecare or not. I recommended that KK call Apple at 1-800-275-2273 (AppleCare Service & Support Line) to start the process to retrieve her serial number.
And, given that I had a missing DVD Studio Pro serial number, I decided to try this out myself. I gave a call over to AppleCare and ended up in phone-hell. I talked to at least 5 or 6 people and was hung up on twice. Finally, I got transferred to the “Professional Application” group.
Listen up kiddies, when in doubt, ask to be transferred to the Professional Application group immediately. There, I was connected to Shaun–a support person who Had A Clue. Within a few moments, I had a serial number on the way.
All it took was looking up my original order information. I’d purchased my copy from the Apple store and still had all my electronic receipts on-hand. I forwarded them to Shaun by e-mail and he processed a replace serial number request for me. If you don’t have Apple receipts, you’ll need to forward or fax your third party/reseller receipt. (The fax number is 512-674-8125. Make sure you have a case number and a cover sheet–they’ll send you one–before faxing.)
Once they have your materials on-hand make sure your support person verifies that you’re good to go and submits the replacement serial number request. It only takes a few minutes for the serial number to generate and get sent to your e-mail in-box.