This morning, I was working on my MacBook Pro, tapping happily away at a manual for a Zimbra installation, when I noticed I had 10% of battery left. I fished out my power adapter and walked over to plug myself in, when the screen went dark.
Imagine my surprise when I tried to wake it from sleep. It wasn’t sleeping, it was off. That’s right, instead of sleeping at the end of the battery, it randomly and completely, with no warning, shut itself off.
Uh oh. That’s no good. I spent some time on the phone today with Apple, explained the constant heat issues, the whine, and now the straw that broke the camel’s back: the random power failures. Today’s shutdown wasn’t the first time, I lost a few pages of a paper I wrote on weblogging and pamphleteering, when I was editing it for republication. Then I lost part of a presentation on Zimbra. The third time was the charm and I called Apple.
Of course, this is the email I got back with my Dispatch number:
Mr. Tom Bridge
ARLINGTON, VIRGINIA <Redacted>
Re: MACBOOK PRO Serial Number W860828TXXXX (Serial Number changed to protect the guilty)
Problem Description: Customer sensory issues - Temperature perception: CPU/Unit
Thank you for selecting AppleCare Service to repair your Apple product.
What exactly is a “Customer Sensory Issue” ?!
It’s not a “Sensory Issue” if you could prepare a proper grilled cheese on the speaker grille.
It’s not a “Sensory Issue” if it hurts to touch the spine of the MacBook for more than a second.
It’s not a “Sensory Issue” if the battery craps out with 10% to go, and fails to sleep.
C’mon Apple, you can do better than this. Right?