Recently, Chuck Goolsbee had an experience with Apple Support that had him steamed. He sums it up thusly:
1996 PowerBook Repair Time & Effort:
* 5 minutes of my time
* 2 days of Apple’s time
2006 PowerBook Repair Time & Effort:
* 4+ hours of my time (largely spent being actively ignored while in close proximity to Apple Store staff)
* 14 days of Apple’s time
The system surely is infuriating for anyone who has a broken mac that needs fixing. Show up to the Genius Bar, even just to drop off a repair, and you’re often looking at a wait of more than an hour, or in some of Chuck’s experience, upwards of 2. Worse, though, is the letter from Sam Crutsinger that he reprints as part of the same entry:
At first I thought it was cute. It was like they were trying to make computer repair seem like a shi-shi experience. Now it’s gotten out of hand. Today the system is so NOT cute that I very nearly made a very loud scene in the middle of the Apple Store about it. The only thing that kept me from going off was the fact that before things reached “absurd,” I’d already put in my name and email address to see when the next available reservation slot was open. If I could have gotten out of there anonymously I would have made a speech to the masses.
Have you had a lousy repair experience at an Apple Store? Tell us about it in the comments.