Related link: http://www.techweb.com/wire/ebiz/164301597
CMP Techweb reports on the J.D. Powers U.S. mobile phone provider customer service rankings.
The relatively tiny T-Mobile USA scored the highest while two of the three largest providers (Cingular and Sprint PCS) scored at the bottom of the rankings.
- T-Mobile, 108
- Verizon Wireless, 104
- Nextel, 103
- AllTel, 100
- Cingular, 95
- Sprint PCS, 93
But, in an age when customer service seems to be going out of style (or at least not frequently found), does it matter anymore?
Some industry analysts tell us that only three large mobile phone service providers will survive going forward.
Sprint PCS has already bought Nextel.
So, the list above shrinks from 6 to 5.
So, who’s going to disappear in the next mega-merger?
And, what will happen to customer service then?
Who’s will be bought out next? T-Mobile USA or AllTel?