Related link: http://www.google.com/search?q=fedex+sucks
So, I ordered a PowerMac G5 Dual 2Ghz last week (yes, yes, I know, faster ones are coming out Real Soon Now). It was scheduled for delivery yesterday. Because I’ve had trouble with UPS finding my house in the past, I put my wife’s office address down for delivery. She works for a bank and the bank’s building she works in is 2 million square feet. Mr. Magoo could find the place.
I called her sometime after lunch to see if it had arrived yet, and she said it hadn’t. I checked the status on the web and saw no updates for it. I finally called customer support to learn that it wasn’t delivered because the delivery location was “closed” — the building is open 24 hours a day. After calling FedEx twice and asking for someone from the local office to call me back about this (and never receiving a call back), I called again for a third time and was actually transferred to someone from the local office. He told me he didn’t know where it was, and put the driver that delivers to the building on the phone. The driver didn’t know where it was either. So, basically FedEx has not only not delivered my PowerMac, but they’ve lost it on top of that.
How can you lose a PowerMac? It’s not like it was an iPod Mini! I guess the same guy that can’t find a 2 million square foot building can lose a huge PowerMac box.
Isn’t FedEx’s core competency supposed to be delivering things?
Judging by a few of the results from that Google search, Apple customers seem to have lots of problems with FedEx. Do you have a computer delivery (or lack thereof) experience to share?