Congratulations to George LeBrun, who takes the reins of a newly launched O’Reilly division–O’Reilly InPractice. This new consulting and training division, announced today at Web 2.0 Expo in San Francisco, aims to help companies intelligently and successfully reposition themselves in the global network—and thrive in a user-centered economy. And George, a top media and communications authority and now Chief Strategy Officer/General Manager of O’Reilly InPractice, is
already working with companies to help them deliver positive experiences for their customers by applying transformative Web 2.0 tactics.
This week George and his team are in San Francisco attending Web 2.0 Expo. But before George headed off, I got a chance to talk to him about his career and why he’s excited about leading O’Reilly InPractice.
SP: George, tell me a little about yourself, and your family, and what your life is like in Texas.
I’ve spent the last 25 years in the world of media and entertainment. I moved to San Antonio about 8 years ago when I was the CEO of an ISP called Vox4. I live there with my wife Deanna and daughter Alexandra (who is 12). We love the people and life in San Antonio. My daughter is a very gifted swimmer and I’m already hoping she will end up swimming for Stanford.
SP: You have a glamorous background as a Hollywood writer/director/producer. Who did you work with?
I was lucky to have mentors like Ed Zwick from Thirtysomething and Brian Grazer from Imagine Entertainment. They’re icons that were always very secure in their talent and creativity and weren’t afraid to share that with others.
SP: So as a Hollywood insider, how did you get involved in emerging technology?
When the word “interactive” was first bantered about, I got very interested in the marriage of content and technology. I moved from more traditional creative roles to more senior management roles and I have been focused there ever since.
SP: What excites you the most about heading up the O’Reilly InPractice team?
The economy that we’re moving deeper into now–which many call the experience economy, is truly revolutionary–not evolutionary. It will have more profound changes on how companies do business than any other economy in the last 100 years. So it’s a very interesting time to be working in this area right now. At my consulting company we were in the field operationalizing many of the Web 2.0 concepts with clients. I saw an opportunity to take what we were already doing and partner with O’Reilly to scale the business. O’Reilly has been spreading the knowledge of innovators for a long time and has built an amazing culture that Josh Ross and I are excited to be a part of.
SP: How did you meet Josh Ross and what will his role be?
I met Josh working on an engagement with Accenture. I immediately saw this brilliant guy who truly gets this space and understands that it’s really consumers that are driving this new economy. Although I run the group, Josh is a true partner in building the business from every perspective.
SP: What is one of the most significant effects of emerging trends & technologies?
In the last 30 months, they have brought about a significant power shift from companies to customers. Customers have more choices in products and services than at any other time in history. They have more information to make buying decisions and they are using each other as filters of trusted information more than any other time in history. The result is that they think and buy differently and their loyalties are changing. Today’s customers are looking for companies to be authentic and to deliver experiences through their products and services that trigger long-lasting meaning with them as a customer.
SP: If you could tell companies to do just one thing they need to do now to improve outreach to their customers, what would that be?
Become digitally literate about the Social Web. Companies need to move from having a group of experts in an area to a company wide fluency–in a new language if you will–that will help them become more participatory with their customers and employees.
Learn more about what George and Josh are up to at the O’Reilly InPractice website, inpractice.oreilly.com. And find more information about the O’Reilly InPractice launch from the press release.
