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Article:
  What Is Web 2.0
Subject:   Web 2.0 - useful to me??
Date:   2007-11-13 16:22:02
From:   kevinmoreland
Response to: Web 2.0 - useful to me??

Michael
Web 2.0 is useful in a number of ways. Exactly how depends on the nature of your business. But it enables you to let customers know what's happening and enables them to conribute content and feedback about your business and their experiences. By displaying this feedback you're sending a clear message that you're an authentic, open and transparent operation who is interested in the views of your customers.
i hope this helps