How to Set Up Encrypted Mail on Mac OS X
Subject:   Mail security icons inoperable
Date:   2006-03-10 10:38:34
From:   Daniel_Possin
Hi -

I recently used your instructions to obtain a personal certificate from Thawte. I believe I've installed it correctly - it appears in my keychain etc. and, when I attempt to create a new signed message the appropriate icons appear but are inactive for some reason. I've tried obtaining new certificates using Firebird and Safari 2.0.3; I've checked my keychain with First Aid, and I've specified that the Mail program has permission to use the keychain certificates. Nothing has worked. I'm probably just doing something stupid, but canpt figure out what.

Thanks for listening to my lament. I look forward to your reply.


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Showing messages 1 through 2 of 2.

  • Mail security icons inoperable
    2006-08-26 11:41:29  PCheese [View]

    Do you have multiple accounts in Mail? Remember, the certificate is only valid for a specific email address. If the Accounts popup shows an email address other than the one that corresponds to the certificate, you will not be able to sign the email. Of course, you can log in to the Thawte website, add a new email address, and get a new certificate for it so you can sign email from each of your accounts.
  • FJ de Kermadec photo Mail security icons inoperable
    2006-03-10 11:54:25  FJ de Kermadec | O'Reilly Blogger [View]


    First of all, thanks for taking the time to post. I am sorry to hear you are having issues with your certificate setup.

    That is indeed a most interesting symptom and one I confess I have never been confronted to. The first thing I would recommend doing is to ensure that the address for which the certificates have been issued exactly matches your email address. Indeed, a discrepancy would prevent the process from taking place normally.

    Also, just "for kicks", so to speak, you may want to momentarily move your login keychain out of your Keychain folder, then use Keychain First Aid to recreate a fresh one and try again. Should it solve your issue, chances are it was corrupted in a way that wasn't detectable at first sight (it happens). Should it not, just quit Keychain Access, delete the fresh Login keychain, replace it by your old one again and run Keychain First Aid one last time to smooth things back.