Hear us Roar
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Deal with a chargeback
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"I don't think this is great advice" is incorrect... |
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2006-01-30 06:23:58 |
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bsmith001
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Response to: I don't think this is great advice
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Legally, yes. A "cetrified envelope" hack is skirting the law (since there was no phyical product exchaanged), but it is not "postal fraud". You have a legitimate business reason for sending the package.
My suggestion --
Yet, a "certified" envelope containing a "thank you for your business" note, including the soft-product description for the item that was purchased (not including the price paid).
Further, copy the "thank you" document file to a floppy or CD, and enclose the chosen medium in your "certified" package. This certifies that your customer both received something for their money, and that they cannot chargeback.
In order to prove that they did not receive something for their money, they would have to submit their computer for investigation, and you might have to provide a digital sign for your product.
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