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Weblog:   The Endless Beta
Subject:   Differences in Importance
Date:   2005-10-10 11:41:37
From:   tbridge777
Response to: Differences in Importance

Software makers are not exempt from responsibility here, nor have I found the makers of, say, Flickr, responsible for the length of their beta. I signed up for a service, I paid them for that service, and the service has, 99.9% of the time, lived up to exactly that billing. It's not that I expect less of services I pay for, it's having a degree of tolerance appropriate to the code.


I pay nothing for Google Maps, or various other web services, how can I expect to have them beholden to me?
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  • FJ de Kermadec photo Differences in Importance
    2005-10-12 03:09:20  FJ de Kermadec | O'Reilly Blogger [View]

    Hi again!

    This may sound very conservative but I consider that any service provider, even if the service is free, has a responsibility to its users. The responsibility may not be legal but, at the very least, it is moral.

    Having a degree of tolerance for a certain code is indeed essential. There is however a fine line between having tolerance (always needed) and accepting issues that should not be. Where we place that line is, obviously, up to us.

    FJ
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