| Weblog: | FedEx doesn't deliver | |
| Subject: | FedEx Sucks | |
| Date: | 2004-12-03 22:47:47 | |
| From: | Sony | |
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I recently contracted FedEx for a next business day delivery of a time-sensitive legal document in New York City. Three days passed and the package was not delivered. The tracking information shown online indicated "incorrect address" and my package was returned. But the delivery address was error free. FedEx's explanation was that they physically went to the address and was told that the recipient was not living at the address. FedEx refused to re-ship the document. Apparently, FedEx was lying! A shipping agent that I used to send the package was kind enough to pay FedEx again to re-ship the returned package to the same address with an assurance that the address was still good. A week later, the tracking information indicated that my package was finally "delivered" to a person whose name was different from the recipient at a different location. (I assumed that the recipient must have authorized his friend to take the package on his behalf.) One month later, I was told by the recipient that he had not got the document that I dispatched. I called FedEx and was told that they had delivered my package to another person at another location, which was different from the address I correctly put on the address label. FedEx's explanation this time: they made a mistake. Later I found out that the location they "delivered" my package to was one of FedEx's own locations in New York City. I have a strong reason to believe that FedEx simply lost my package at some point and was making up a story trying to shirk its responsibility. |
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Showing messages 1 through 2 of 2.
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FedEx Sucks
2005-01-01 15:55:53 larocca6 [Reply | View]
They really suck!! We had a shipment sent ground on 12/27/04 and received the confirmation and tracking from FEDEX with a delilvery date of 12/29/04. We checked it the morning of the 29th to see that it was in our nearest hub at 5:30am and expected it to be deilvered that day. No such luck!! Without making an attempt to even put it on the truck and deliver it they update it with "cannot locate recipient". No duh, you stupid morons...if you actually tried to deliver you would have found me!! After several calls with the same script of "it was an address error" I got fed up. It's the same dang address you deliver to every other week!!!! How can it be wrong when your own email you sent me had the same correct address?? They assured me that a message would be sent to the hub to make sure it would be on the truck next day. The 30th came and went and no truck again. The 31st updated to show it was now on the truck and out for delivery. Yeah!! Oooppsss I spoke too soon..remember this is FEDEX we're talking about. At about 8PM I called again to find out where my package was now only to be told they deliver even later if they have too. Well, at 8AM the next morning the website still showed out for delivery...that's one heck of a route they gave that guy or he's on some serious uppers to keep his shift going. Either way, it's New Year's Day and they don't deliver today, tomorrow or even Monday since it's home delivery. So now I get to wait almost a week past the day they said I'd have it...that's if they manage to somehow miraculously find the box, get it on the right truck and the driver heads in a northerly direction towards my house and accidentally finds my street. When it absolutely, positively has to be there on time....use UPS! Have a great day!
| Showing messages 1 through 2 of 2. |
1. Don't try and rip the company off by using your automated system and put 1 lb for your package that actually weighs 75 lbs. We catch this and when you do, we actually make that 75 lb box a 150 lb box, so when you thought you were trying to get by on us, we actually screwed you in the in.
2. Don't try to stuff more than 8 oz's in an overnight letter. First of all, it doesn't fit and when we lose all the contents in that package, don't blame us, blame the ass whole who tried to fit more than the 8 oz's. It says right on the letter, up to 8 ounces. Also, when you do this, we usually mark it up to a 10 lb pack to once again, try to fuck the dumb ass customer...it's all a game to us, don't u see.
3. For all you schmucks that use airbills, a little advice. The airbill comes in 3 parts. A Customer copy, a Fed Ex copy and a Recipient copy. Don't take the Fed ex copy, thats how we bill your silly asses. Once again, when you take this, this leaves us no option than to take revenge on you again and make that package a 150 lb package, so when you get your bill and see that you shipped a 150 lb package it's becuase you took our copy like a complete moron because you can't read correctly or are trying to get over on us once again.
4. Even if the pacage has the correct address BUT has a incorrect zip code, it's still considered a bad address. So when you say, it's the correct address, actually, no it's not. We sort by zipcodes idiots and if you don't have the correct zip code it goes possibly to another station that doesn't service your area, or ends up in the missort pile. This also lets us charge you an extra 10 dollars for not havnig the correct zip code. Oh yeah, for all you dumbasses that forget to even put a zip code on the airbill....once again.....it shows us that you customers are as stupid as you think we employees are. It all goes hand and hand.
5. When we hand you a delivery manefest to sign. It is numbered 1 through 36....1 being the first line you sine and so on until we fill up the page going sequencial to 36. Why would some dumb ass sign on line 18 if there as been no other signatures. I'll tell you why, you all are fucking idiots. When that does happen, it lets us know who is a fucking moron and we make fun of during the sort the next day.
6. For the dumb ass who said he had a 10 am delivery he was waiting on. Ok dumbass, but we don't have a 10 am service. Nor does UPS, or DHL...it's 10:30.
I could go on and on, I just figured I would write a little bit how much you customers suck as much as us fed ex employees do.
Thanks for the kind words, it does make me laugh to read about all your misfortunes. Yes, I'm sure some of the problmes were ours, but I'm willing to bet 90 % were your fuck ups.....
A disgrunted fedex exployee.....:)