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Subject:   Whoa Nelly! Beware of tip 6! - FINAL NOTES
Date:   2004-05-27 09:38:21
From:   InfiniSource
Response to: Whoa Nelly! Beware of tip 6!

I will take a moment to just make one final response here. Thanks very much, Joli, for your kind review. RFA has won EVERY major shareware award on the internet including The Shareware Hall of Fame and Best Utility of the year from the SIA. To be perfectly frank, we are not interested in people's views about our "PR capabilities" when they are the type who expect shareware developers to provide their thousands of hours of work for free or on the honor system to anyone who wants to use it. Shareware has changed a great deal since the early days... There are now more than a million shareware applications out there, competing hotly for constumer dollars, and most use some sort of distinct registration incentive... the developers that do not wind up providing it for free to the majority of users. That is not our intent. We have many shareware titles at Rosecitysoftware.com; and many which provide an ongoing usefulness work fine in a time limited mode - 30 days is the norm. Not a single one of our titles relies on "the user to do the honorable thing". If it did we would all be working second jobs unable to devote ourselves to providing the best quality shareware we can to the internet public. RFA provides its biggest punch on the first run... if you find 300 or 1000 obsolete entries and we fixed them for free, most users would try it, and then conveniently "forget" to pay for it. Therefore we use the functionality limitation incentive with RFA and it works quite well. As I say we have won all the awards and have a huge amount of great feedback posted on our website. There isn't a chance we will change that regardless of what any freeloaders may suggest. Shareware is a business, and as such you find the most effective way to market your product. We are obviously doing a pretty good job since RFA has generated more than one million dollars in sales in the past 12 months.
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Joseph Burke
President/CEO
InfiniSource, Inc.
Rose City Software
http://www.RoseCitySoftware.com/
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Showing messages 1 through 3 of 3.

  • Whoa Nelly! Beware of tip 6! - FINAL NOTES
    2004-05-27 13:06:17  docsavagemob [View]

    Wow! A freeloader! Me! A careful reader of this thread will note that the only point I've made (pay attention CEO Joe) is that RFA *isn't* shareware. That's it. I didn't say that I was going to use it and not pay for it (although my first response to CEO Joe was ambiguous and could be interpreted that way...what I meant to say was that I wasn't going to use RFA). I didn't say it was a poor product. I didn't say Rose City owed me a free version or that they should change how they choose to deliver their products. I merely described the limitations of the "shareware" version offered for download, limitations that are not described anywhere on their webpage. And I also pointed out that the RFA they offer isn't shareware. That's what prompted CEO Joe's defensive responses.

    Joe, you are not a "shareware developer". You develop software and you choose the shareware distribution method for at least one of your products. And if you had said anywhere on the RFA download webpage that the version offered had reduced functionality or if it had been offered with a time-limit scheme we wouldn't be having this discussion. In fact your home page says exactly the opposite:

    "Award-winning titles like TweakMaster Pro, Registry First Aid, MemoryBoost Pro and ClipCache Plus have won every major shareware award on the Internet and are widely considered to be the "best of breed". Each is available for a free full-functional 30 day trial download."

    You might want to change that.
    • Whoa Nelly! Beware of tip 6! - FINAL NOTES
      2008-10-21 04:16:47  BeMan [View]

      Ah!
        docsavagemob
      you sound suprised that a CEO would take this stand with a potential customer and would air it to the public as well. Apparently, you are from a long-gone age as I am. An age where "False Advertising" was a crime and also an age where "The customer is always right" was a practice employed by the majority of businesses.

      We do however, live in a different America today. One where the sheer number of potential consumers and greed, rule all. To provide a pleasant experience with an immediate monetary loss for a consumer in hopes of gaining their long-term loyalty, is a concept seemingly lost by most (definately not all) businesses of today. It is however, an absolutely viable principle still. For instance, about 20 years ago, I had the pleasure of doing business with two particular companies, Discount Tire and Circuit City. Both of these businesses employed these old proven principles and immediately gained my loyalty as well as my word-of-mouth, satisfied-customer, advertising for them through many years to come.

      To expense your company even $50 for a customer, completely satisfying them, in most cases, brings an unseen pay-back of loyalty and positive advertising, equaling future revenue. The fact that it is unseen, or non-immediate, seems to be what trips up our "near-sighted" American Capitalistic business owners and managers. The flip side however is that, if you're not happy, "Hey, there are more where you came from." This attitude, while playing the numbers-game, imo, is pathetic.

      Your re-iteration of "Each is available for a free full-functional 30 day trial download." really is the point here. Regardless of the vernacular for "Shareware", "Crippleware", "Trial-Version", etc., the point here is that a business professed to provide something they clearly did not, I.E. "False Advertising" and to top it off, the CEO, propmtly provided you with some lovely "American Customer Service."

      All of this to say, As a consumer, it doesn't matter what this company ever puts out or how good it is proclaimed to be, they will never get a Benjamin from me. Not because of a customer complaint/review, rather because of their business beliefs/practices and their CEO's customer service.
    • Whoa Nelly! Beware of tip 6! - FINAL NOTES
      2005-05-23 21:43:30  ganesha23 [View]

      To all concerned:

      shareware
      · n. Computing, software that is available free of charge and often distributed informally for evaluation.
      -OED

      I would suggest that all sides take a step back and relax. As is apt to happen on posting boards people are writing things that they wouldn't say to each other's face. And just a note to the CEO, there is nothing wrong with defending your product but when you start exchanging barbed remarks with a critic no matter how much you may disagree with them it makes me wonder how I would be treated if I had a problem with your product and needed support. Just an observation.