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Weblog:   Seven iBook Logic Boards Later.. I'm Free
Subject:   Noses and faces
Date:   2004-01-28 11:52:53
From:   jimothy
I don't blame you for being upset; putting up with six logic board replacements would require much more patience than even this long-time Mac user has.


But still, it almost sounds like you're cutting off your nose to spite your face. You're obviously reluctant to give up Mac OS X, and I don't blame you. All in some sort of "Fight the Power!" protest. I mean, calling the vendors "tyrannical" is a bit melodramatic, and the whole "vendor lock-in" paranoia is way overblown.


Then again, had I had faced the same problems you have, I'd likewise be upset. But if you enjoy Mac OS X, I'd encourage you to give them one more try.
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  • Steve Mallett photo Noses and faces
    2004-01-28 12:23:40  Steve Mallett | O'Reilly Blogger [View]

    All in some sort of "Fight the Power!" protest.

    Well, one of the parts that I left out of the piece is the stonewalling someone can be met with when talking to customer relations at companies. If I really wanted to continue using OS X I'm at their mercy, and honestly, I really felt that way expecially the last time I was on the horn with Apple's customer relations.

    The first iBook was replaced after the third board blew, and I was told that it was cost prohibitive to keep replacing them and so a new one was on the way. They told me I could upgrade or whatever, but I really liked mine & figured that the new one was going from the 700 to 800 machine was so it wouldn't be a problem. This time at the third blow out I told customer relations I wanted to upgrade & they told me no. I told them about the last replacement, got a stock answer, I told them that three blowouts in one machine is too much to ask a person to put up with let alone that's it's likely to just blow again. Stock answer.

    I was powerless. I'm not fighting the power, as much as taking back my own. In this case.

    But if you enjoy Mac OS X, I'd encourage you to give them one more try.

    As I said above, I was willing to try an upgraded machine. They just went too far asking me to put up with a fourth logic board. Actually, the hard drive is dying too.

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