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Article:
  A Day in the Life of #Apache
Subject:   the #apache clinic
Date:   2003-12-06 07:56:18
From:   anonymous2
Response to: the #apache clinic

It's really all in how you view them. We tend to divide our "clients" into two categories.


There are the folks that need help. These people are not idiots. They simply need assistance. When I go to get my car fixed, I am in exactly the same position that they are in - utterly ignorant, and needing help. If the auto mechanic treated me the way that some folks get treated on IRC, then he'd lose a lot of business. One is no better than these folks because one knows more in one puny little area of knowledge. Conversely, these folks are probably very knowledgeable in an area in which I'm completely ignorant.


Then there are the folks that refuse to be helped - either because they beligerently refuse to provide information, or answer questions, that will assist their solution. Or because they refuse to help themselves by doing stuff like reading documentation. These people are idiots, and deserve only to be ignored. Life is entirely too short to get frustrated with them.


--Rich

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Showing messages 1 through 4 of 4.

  • the #apache clinic
    2003-12-09 21:55:45  anonymous2 [View]

    " When I go to get my car fixed"

    (a) you're paying for that, aren't you?
    (b) you don't just tell the mechanic what's wrong - you let him look at it and make an expert diagnosis. Smart newbies provide relevant information and URLs for their servers.
    • the #apache clinic
      2003-12-10 05:52:12  anonymous2 [View]

      Well, yeah. That's why I don't use analogies very often. They always break down under pressure.

      Hopefully my point was obvious, though.

      A large percentage of our audience *don't* give us relevant information, refuse to let us see their config files, and don't describe their problems in any more detail than "it doesn't work," "It's too slow," and the like.

      Also, I reject the notion that being paid for it has a lot to do with it. After all, Apache itself is developed on volunteer basis. And, don't tell my boss, but I have a lot more passion about doing this "free" support than I ever do about the support that I get paid for.

      --Rich

      I guess at some point I should register, rather than keeping posting anonymously.
    • the #apache clinic
      2003-12-11 11:08:52  anonymous2 [View]

      That's a really dumb newbie who gives you their url. Think security.
      • the #apache clinic
        2003-12-12 04:51:23  anonymous2 [View]

        if the content is on a public web site, then giving out the URL is not any more of a security risk than having the content there in the first place.