"This slows down adoption because under certain circumstances, the Linux diversity is too much even for an experienced windows user to deal with." -- Not true from my experiences. My x-g/f is now happily using Mandrake9.1. She prefers KDE over Gnome, and has discovered that BlackBox is "really neat" (her words, not mine). She is the "typical" Windows power-user. All she still needs from M$ is access to M$Access files for work. So she dual-boots. She was also floored when she saw that there were so many different burning apps than just Nero. Never mind the games. My sister ("Jane Mousemover") was stunned by what can be done from the CLI. WinXP Home was the first OS she ever used, and now she is asking if I can put Linux on her computer (she loved Knoppix). I have installed Mandrake9.1 on two other friends computers. They love it. I was then forced into a tech support role, but they buy beer. It's all good.

"...inofficial Windows support boards and how they discuss and solve problems. Very often, its as easy as "Install software <xyz> and you can do <ABC>" or "Go Start -> Whatever -> Wherever, and select Option <123>"." -- unofficial Linux support boards show how easy it is... "Install software (tar -zxvf filename.tar.gz or rpm -ivh filename.rpm, or, click the .rpm) and you can do <ABC>" or "go to /usr/bin and click on the executable." or "go to the Kmenu (or Gnome menu) -> whatever -> wherever -> option<123>".

"Maybe that is also the reason why Linux support in most cases needs to fall back on commandline usage." -- "fall back" on commandline usage??? The CLI is a FEATURE. If there's a problem with the X Server, being able to "fall back" to the command line is a lifesaver. Booting to runlevel 3 and allowing me to get down and dirty with whatever problem is a "f**king THANK YOU. Here is some money to help support your efforts" type of thing. Do we need to launch the whole GUI world just to check pop3 email? Or to add our little brother as a user? Why wait for KDE/Gnome to launch to burn a cd when 'cdrecord' will do it no prob? Why do Windows users think that typing is a problem? Hell, while the whole world was gobbling up MSDOS, Mac users were laughing. They had a GUI back then. MSDOS users had the dosshell! But now, typing's a Bad Thing. LOL

Linux is not Windows. Treat Linux like Windows, get ready to be frustrated. I get frustrated everytime I (try to) treat Windows like Linux.

Off-topic, I was accused of being a zealot on a previous post in this thread ("Control issues"). Just to clarify, this post is much closer to being a zealot.

And I like it.