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Book:   Process Improvement Essentials
Subject:   Nice detail of ISO 9000, CMMI, and Six Sigma
Date:   2009-04-19 09:08:45
From:   Steven D. Sewell
Rating:  StarStarStarStarStar

With a focus on best practices, James R Persse provides good detail on the differences between the "Big Three" process/quality improvement programs. Written in an easy to read manner Persse uses enough examples to help you retain and apply what he is teaching.

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"...a valuable aid for managers in need of controlling the predictability of their operation."
--Michael Kleper, The Kleper Report on Digital Publishing