Rating: 

It is overrated. Worse, there is no way to give feedback to the author other than this way.

When I cannot find out how to do something, there is no way to get that info when I need it. Frustration is the name of the game. I have to plow through so much verbiage, it is infuriating. Then the answer isn't there. In other words it is like the rest of the computer industry. Nobody asks the consumer and let's make damn sure there is no way to communicate with the author/company because we only care about the next sale. Spin the stuff into saying it is wonderful and then do not let in any feedback. If the last sale didn't work for the consumer, too bad, so sad. Move on to the next sale.

The on-line help systems are worse. FAQs that take hours to sift through.