Article:		Taming the Entourage Database
Subject:		Entourage Troubleshooting
Date:		2006-06-09 19:36:36
From:		dvittorio
Hello, I have tried several times to rebuild the dtabase without success. I go through the steps of a typical and advanced rebuild and have success. When I try to launch Entourage, I get the following message " Entourage cannot access your data. To attempt to fix the problem, rebuild your database". I click ok and get the following message, " To rebuild the database, quit all other Microsoft Office programs and try again". I have no MS programs open. I have rebooted, reinstalled MS Office to no avail. I have OS X version 10.3.9 PLEASE HELP!!! Thanks, David

Showing messages 1 through 2 of 2.

• Entourage Troubleshooting
  2006-07-19 07:45:18  hunthost [Reply | View]
  
  
  I am using Entourage 2004 and have just experienced something similar. My Database file grew to over 4GB and now causes a full application crash when I try to open it.
  
  In order to open the application, I must delete all preferences, rename the identity, and create an new identity that is empty; however, I can find no way to import my old stuff into the new DB?
  
  Does anyone have any suggestions on how to recover this?
  
  The mail fortunately I have backed up by forwarding all my mail to an archive account which is downloaded into Mail (a better mail app, but not a full PIM). However, I have eFax and all my faxes are lost, as well as all my other attachments, rules, notes, project specific data etc.
  
  I keep nightly backups of my whole home directory via rsync incremental, but have not been able to find a DB that can survive the backup process and restore correctly. So far, I have gone back about 2 weeks and still no luck.
• Entourage Troubleshooting
  2006-08-18 06:43:37  erwinmulder [Reply | View]
  
  
  You cannot import the databese in the new identity you created, what you can try is to replace the empty database with the old database and see if it opens in you newly created identity
  
  erwin