Article:		What Is Vonage
Subject:		Switching to Vonage
Date:		2006-01-31 09:50:47
From:		solson9
I live in Portland Oregon and decided to switch from New Access Communications to Vonage mid-Jan 2006. I left Qwest as a phone carrier 3 years ago because they allowed another Qwest customer to steal approx. $2k of services from me through a credit score and giving these criminals my SS#. It took me 4 months working with the Oregon PUC to get this liability released and straightened out. At the earliest opportunity, I switched service to New Access Communications. I was told they were not a subsidiary of Qwest and had nothing to do with Qwest. We had a fairly uneventful relationship. I saw an infomercial for Vonage and decided to switch. I followed all the directions from Vonage and within 5 days received the needed equipment. Of course, the "how to set up" directions were incorrect (verified by a customer service person) and we spent approx. 2 hours with CS to get it set up. They said my old phone number would be transferred over to Vonage between 1-2 weeks. On Jan 27th, my old phone number was disconnected. No one could call me. All my friends panicked. I immediately called Vonage CS (talked to 5 different Countries) who said it was New Access who caused the problem. After 2 days of ping pong, New Access gave me an order # transferring the phone number to Vonage effective Jan 24th. Vonage told me that New Access is Qwest!! They are a marketing firm for Qwest and Qwest has my phone number trapped. All these years I thought I was free of Qwest, but they still own me via a false mask! I am still trying to get my old number back. I am now in my 5th day of talking to Vonage, with no solution in sight. Each time I call I start all over with a new CS somewhere in the world. I've taken 2 days off work to stay on the problem full time. I cannot take any more time off to resolve this. I'm losing hope that it will ever be resolved and that I will get my phone number back. Any similar stories out there? Anyone get resolution? solson9

Showing messages 1 through 3 of 3.

• Switching to Vonage
  2006-07-28 16:36:04  micheline [View]
  
  
  I was going to switch from BellSouth to vonage.
  
  It seems dangerous
  
  
• Switching to Vonage- DON'T DO IT!!
  2007-08-20 07:21:31  MaryS567 [View]
  
  
  I had Vonage..and it was like dealing with the mob.
  First I bought the equipment...the service NEVER worked..I couldn't hear people or they could't hear them...miserable...in some slight of hand when I tried to cancell after 1 week they came up with some obscure notation that you have signed up for a year..and it will cost you $300.00 to discontinue.
  I had it for a miserable year...and notified them via email I had now been with them an entire year and had gotten REAL phone service...they said NO..you have to call a certain number...after waiting a whole hour, they did not answer...I threatened the law via email and they aknowledged my cancellation..however...every month now for the past 2 months they withdraw money from my account and I have to call the one hour number to get my money back. THese people are unbelievable and I cannot believe they are allowed to do business here. I say stay away from them...they are unbelievble crooks. Anymore so many companies are involved in some really sleezy business practices...it's a full time job trying to keep from being ripped off.
• Switching to Vonage
  2006-07-29 06:37:00  James E. Gaskin | [View]
  
  
  No reason to be scared or feel any danger. Register your address with the 911 service, and you're done, except for saving money each month.
  
  James