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Weblog:   Is TypePad The Answer?
Subject:   Well...
Date:   2005-12-19 00:10:23
From:   geekmeltdown
I will not deny that service disruptions are a bad thing, but 6A has explained the outage, and now has every, apparently, up to date on their blog posts, and all data restored. This is a web service. Does your car not break down on occasion? Does your toaster not die? Do you truly expect everything in life to have 24/7 functionality for life? If I was a user of TypePad, which I admit I am not, I would take a service credit, and promises to ensure this doesn't happen this bad in future. Not even the best company can keep their servers up all the time. Everyone has issues. It's how they deal with them that is key, and I am seeing no flaw in how this was dealt with. I have worked with hosts who had a lot worse service than this.
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  • Well...
    2005-12-20 09:14:33  rickey [Reply | View]

    This is not the first time this happened this year. They made many "promises" that something like this will not happen. In fact, after many months of sluggish performance and inaccessible blogs, 6A was forced to respond to the many complaints with an explaination of why things were slow and an apology -- that's all they did. They offered a sliding scale refund a month later.

    You make it sound like this was a one time event and we are over-reacting. As I said, we have been very patient, but the difference between TypePad this year and last year is night and day. I've been one of their loyal customers but now I'm completely fed up.
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