Personally, I think there's a gulf separating "professional" Windows setups - those with plenty of skilled support on hand - and "non-professional" ones - those, including small businesses and home users, who lack guidance and backup when things go wrong.

It's great to hear that the BSOD and related hangups are becoming a thing of the past, but in small business and domestic situations I've continued to see plenty of them in recent years.

I agree with your other point - that Macs can and do fail more often that some people give them credit for.