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Weblog:   How to Lose Treo 650 Customers, by Sprint
Subject:   Sprint should give long time customers a break on new phones!
Date:   2005-09-21 11:22:38
From:   spadester
Response to: Sprint should give long time customers a break on new phones!

You know what is even worse than them charging longtime customers full price to upgrade (while simultaneously taking the $150 mail-in rebate immediately off for new subscribers)? They dont even reply to emails when you ask why!


I sent an email asking them about this rebate policy with a question: does Sprint honestly think it is less expensive to attract a new customer over keeping an existing one. The only response I received was "we will reply within 24 hours." Well, it's been 4 months and I'm still waiting.
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  • Sprint should give long time customers a break on new phones!
    2006-05-26 19:59:03  rjprho [Reply | View]

    agree..
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