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Article:
  Apple Wireless Mouse and Keyboard Tips and Tricks
Subject:   Bluetooth Mouse and Keyboard
Date:   2005-05-26 23:34:17
From:   foxxy
Am I the only one having problems with the Bluetooth mouse and keyboard? Three months ago I bought an iMacG5 with Bluetooth mouse and keyboard. Soon after I started using it (and continuing right up to the present), the Bluetooth connection would quit from time to time, and I would not be able to use the computer at all - sometimes for several days - until it would suddenly and for no apparent reason, begin to work again. That is, the cursor would get "stuck" in the upper right-hand corner of the screen, and although I would restart several times, nothing seemed to move it, until "it" suddenly decided it was time to start again. Has anyone had this problem?
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  • Bluetooth Mouse and Keyboard
    2007-02-09 08:41:53  micheleP [Reply | View]

    Hi there foxxy, I am having the same proble you had 2 yrs ago with the apple blue tooth mouse getting stuck, even after many reboots. Did you finally solve it? THanks, Michele
  • FJ de Kermadec photo Bluetooth Mouse and Keyboard
    2005-05-27 02:41:45  FJ de Kermadec [Reply | View]

    Hi!

    First of all, thank you very much for taking the time to write, I really do appreciate it! :^)

    I can most certainly relate to the symptoms you describe although in my case, they never lasted more than a few seconds at a time.

    The first thing to do would be to ensure that you are using the latest version of your Bluetooth software and firmware — both are equally important. Should you not use the internal module, ensure that you are using the approved D-Link one and not another brand, which may work but which will lack some specific functionalities that have been designed to avoid the behavior you describe.

    Finally, pay attention to potential sources of interference around you such as other bluetooth devices, AirPort base stations (or just about any wireless router), cell and cordless phones or metal paneling. Your keyboard and mouse have all been designed to work in challenging environments but it can happen that, for some reason that remains to be discovered, there are extremely heavy interferences around your Mac.

    You might also want to test your keyboard and mouse in another location on another computer — if necessary, ask an Apple Store to lend you an iMac for a couple minutes — in order to ensure that your devices are not damaged in any way.

    Let me know if this helps!

    FJ
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