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"While for SMB this may amount to not all that much if all they use is COTS without any customisation at all (how many companies like that are there that have not even a few form-letters and fax cover sheets with company logo and address???), for larger businesses that retooling alone can run into the hundreds of thousands of Euros easily for a company with a hundred or less workstations."
You are showing your ignorance in the linux field! SuSE has had SMB conquered for a LONG time. Linux is now FULLY windows compatible, in the sense that it allows you to edit Office files with Open Office, and anything else you can do on windows you can just about do in linux!
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