Sign In/My Account | View Cart  

advertisement

AddThis Social Bookmark Button

Weblog:   How to Lose Treo 650 Customers, by Sprint
Subject:   Sprints Blows it in customer service
Date:   2005-01-25 15:13:45
From:   jagjags
After spending about a month looking over smartphones, I decided to visit a Sprint store and look at in person and perhaps purchase a Treo 650. I have one of their first generation PDS/cellphones that works fine but I would like some of the features on the newer phones. None of the sales people (after waiting 30 minutes) knew anything about the operation or bands of the phone, and did not knoe anything about the business rebate ($120) that I printed out from the Sprint website. So when I returned home I looked up all the iformation again. I telephoned Sprint and spoke to several people - they also did not know about the business rebate. However, finally a person in the business division said there was a 5% rebate ($120) for new business customers. I had earlier called and was told that I could keep my number and get both rebates but needed to visit a store to purchase. So I told them that I would immediately cancel my existing account and start a new one if that meant saving $120. What a silly business move - amking long-time customers go through all this to get the sam "deals" that they give to someone from off the street. I own several businesses and know the extremes business goes to to attract new customers, but smart businesses realize their best assets are long-time customers. They are the ones that need to be pleased and convinced to get better phones/plans. I thing I will stop using Sprint. The only problem is that we have had lots of service and provider problems with two other cellular providers (bad phones with repeat service and no replacements, mis-stated services whic later we were charged more for, etc) so I do not know what to do. Maybe back to morse code. CQCQ. Thanks.