I disagree -- the 80/20 rule applies. Most people can do
80% of what they need with a 20% investment of effort.
They get another 10% with minimal effort by asking other
people. Anything beyond that is going to require the kind
of research that the average user is no good at and doesn't
enjoy, and that is likely to consume more time than doing
things the long way.

If people were really shackled by the limitations of their
tools, you'd see a lot more Word and Excel gurus.

jafager