| Weblog: | Is Linksys shirking the GPL? (Maybe not.) | |
| Subject: | Linksys support | |
| Date: | 2003-07-31 09:01:58 | |
| From: | anonymous2 | |
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Response to: Linksys support
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| Hehe, I was on the phone to Linksys support for 2 1/2 hours one time. Got to know the nice young lady real well, as she lived in Manila. As I hung up the phone I thought to myself, "I just made Linksys spend more money on the phone call to tech. support than I paid for this router..." Smiling, I chucked the router in the trash. :) | ||
Showing messages 1 through 3 of 3.
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Linksys support
2003-07-31 09:44:35 anonymous2 [Reply | View]
hate to burst your bubble, but it does not work like that. You know what a T1 is right? Do you know why the phone company sells these? Its NOT an internet connection, its a "leased line." Companies can rent T1, etc. to far destinations, and no longer pay per call. You are familiar with the "dial 9" to get out stuff? Do you know I can call Spain From Detroit without "getting out." That makes it not even register on the phone companies bill. All they know is they sold a few T1s...
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Linksys support
2003-07-31 09:43:30 anonymous2 [Reply | View]
hate to burst your bubble, but it does not work like that. You know what a T1 is right? Do you know why the phone company sells these? Its NOT an internet connection, its a "leased line." Companies can rent T1, etc. to far destinations, and no longer pay per call. You are familiar with the "dial 9" to get out stuff? Do you know I can call Spain From Detroit without "getting out." That makes it not even register on the phone companies bill. All they know is they sold a few T1s...
| Showing messages 1 through 3 of 3. |
like that" - sometimes.
Companies that purchase circuits like T1's do not overbuy. If for example they know that the average simultaneous calls is 200, and the peak is 500, and the peak lasts for 15 minutes ONCE a day, they will buy around 10 T1's, carrying 240 calls total.
They then program the phone systems at both ends so that if all the leased circuits are full, the phone systems dial through LD carrier for the excess calls. Since this only happens quite briefly, the LD charges are much less than another 10 T1s would cost.
Besides the cost savings, they have to do this in case there's a fiber cut and all 10 of their T1's fall down.
So you don't know if this guy's call was carried on private line or not. If it was, which is most likely, then yes the call didn't cost anything. But there is a chance it wasn't.
Furthermore Linksys does have to pay money to the support company to pay the salary of the girl sitting in Manilla.
To suggest that outsourced tech support is "free" for the hiring company is preposterous.